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Guides and reference for setting up AgentTech, running the call center, and using the CRM, compliance scoring, and billing.
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Listen, Whisper & Barge In
Monitor an agent's live call from the supervisor dashboard - listen silently, whisper coaching only the agent hears, or barge in and speak to everyone.
Read guideCall Transfers
Send a live call to another agent, a queue or an outside number with a warm or cold transfer.
Read guideUnderstanding Roles and Permissions
What an Agent, a Supervisor and an Agency Admin can see and do in AgentTech Dialer, and how to change someone's role.
Read guideAdding Funds & Auto-Recharge
Top up your agency wallet by card, and set auto-recharge to add funds when the balance runs low.
Read guideNeed more help?
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