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5 open roles Land O' Lakes, FL

Build the platform insurance runs on.

We are a small, in-person team in Land O' Lakes, Florida, shipping the dialer, CRM, and compliance engine that thousands of agents use every day. Come build with us.

See open roles About AgentTech

Why work with us

We are building the future of insurance technology, and we are doing it in one room.

Real AI, real stakes

Transcription, scoring, and live coaching on millions of regulated calls. The models ship to production, not to a demo.

Small team, big surface

Telephony, CRM, commissions, contracting, and a marketplace. You will own whole features, end to end.

Growth you can feel

Venture-backed and growing fast. The work you do this quarter shows up in next quarter's numbers.

Open positions

Current opportunities to join the team. Click a role for the full description.

Benefits and perks

Built for an in-person team that ships hard and lives well.

Health, dental, and vision

Comprehensive medical, dental, and vision coverage for you and your dependents.

Hybrid, flexible work

In-office collaboration at our Land O' Lakes, FL office with flexibility for life outside of work.

Equity

Meaningful ownership in a fast-growing, venture-backed company.

401(k) plan

A 401(k) retirement plan to help you invest in your long-term future.

Generous PTO

Paid time off, paid holidays, and sick days. Actually take them.

Learning budget

An annual budget for courses, books, and conferences to keep growing your craft.

Top-tier equipment

Modern hardware, multiple monitors, and the tools you need to do your best work.

Office perks

Stocked kitchen, team lunches, and a Gulf Coast office you actually want to be in.

Don't see your role?

Tell us what you are great at. We hire ahead of the org chart when the person is right.

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Full-time · New Port Richey, FL (In-Office)

Sr. Software Engineer (Realtime / VoIP Communication)

AgentTech I/O is hiring a Senior Software Engineer who lives in the weeds of realtime communication. We run a fully custom-built, web-native voice platform — no off-the-shelf PBX bolted to a UI. We need an engineer who is genuinely fluent in the plumbing and piping of realtime audio: SIP signaling internals, SDP negotiation, RTP/SRTP media transport, codec selection, jitter buffers, ICE/STUN/TURN, NAT traversal, carrier interconnect, and WebRTC end-to-end. You should be the person teammates page when a one-way audio bug only reproduces on a specific carrier, or when we need to shave 80ms off post-dial delay.

This is an in-office role at our New Port Richey, FL headquarters. You will work shoulder-to-shoulder with the platform team on services that handle live calls in production for insurance call centers around the country.

What you'll do

  • Design, build, and operate the core realtime services that handle inbound and outbound calls at scale.
  • Own end-to-end call quality: signaling correctness, media path latency, jitter, packet loss, and codec behavior.
  • Debug deep VoIP issues using packet captures (Wireshark, sngrep, tcpdump) and SIP/RTCP traces.
  • Improve NAT traversal, ICE candidate selection, and TURN relay behavior across mixed network conditions.
  • Tune carrier SIP trunking, DID provisioning, and interconnect routing for reliability and cost.
  • Work on WebRTC browser softphone behavior — getUserMedia, audio constraints, AEC/AGC/NS, transport selection.
  • Improve telemetry: RTCP-XR, MOS scoring, per-leg call quality dashboards, and SLA alerting.
  • Harden the platform against fraud, toll abuse, and SIP attack patterns.
  • Mentor other engineers on realtime fundamentals; raise the bar on testing and observability for media services.

What we're looking for

  • 7+ years building production backend systems, with 4+ years specifically on realtime voice / VoIP.
  • Deep, hands-on knowledge of the SIP protocol — methods, dialogs, transactions, headers, registrations, refer/transfer flows, and edge cases.
  • Strong working knowledge of SDP offer/answer, RTP/SRTP, RTCP, DTMF (RFC 2833 / SIP INFO), and audio codecs (Opus, G.711, G.722).
  • Real experience with WebRTC internals: ICE, STUN, TURN, DTLS-SRTP, and browser media pipelines.
  • Comfortable diagnosing call quality from packet captures, not just logs.
  • Experience with carrier-grade SIP trunking, E.164 numbering, LATA/LRN routing, and interconnect troubleshooting.
  • Strong systems engineering background — Linux networking, Docker/containers, latency-sensitive services.
  • Fluency in at least one of: Go, Rust, C/C++, or modern Python for media-adjacent services.
  • Calm, methodical debugger. Bonus points if you have ever read a packet capture for fun.
  • Must be able to commute daily to our New Port Richey, FL office.

Full-time · New Port Richey, FL (In-Office)

Customer Success Manager

AgentTech I/O is hiring a Customer Success Manager to be the trusted partner for our insurance call center customers — from onboarding through expansion. You will own a book of business, drive adoption, reduce churn, and turn happy customers into power users and references. The right person is part-consultant, part-relationship-manager, part-product-expert, and genuinely energized by helping operators run a better call center.

This is an in-office role at our New Port Richey, FL headquarters. You will work side-by-side with product, support, and sales every day.

What you'll do

  • Own a portfolio of insurance agency and call center customers from kickoff through renewal.
  • Lead implementation, training sessions, and quarterly business reviews.
  • Become a deep expert in the product and in how insurance call centers actually operate.
  • Monitor account health (usage, adoption, sentiment) and proactively engage at-risk accounts.
  • Identify expansion opportunities and partner with sales on upsell/cross-sell.
  • Be the voice of the customer internally; bring clear, prioritized feedback to product.
  • Resolve escalations alongside support and engineering with a calm, owner mentality.
  • Drive measurable outcomes: NRR, gross retention, time-to-value, NPS.

What we're looking for

  • 3+ years in Customer Success, Account Management, or post-sale roles at a B2B SaaS company.
  • Comfortable owning a renewal number and a retention/expansion target.
  • Strong communicator — written, verbal, and on a Zoom screen-share.
  • Operationally minded; you can teach a customer how to actually use the product, not just describe it.
  • Bonus: experience with insurance, call centers, contact centers, telephony, or CRM tools.
  • Self-directed, organized, and excited to be in the office with the team.
  • Must be able to commute daily to our New Port Richey, FL office.

Full-time · New Port Richey, FL (In-Office)

Marketing Manager (Content & Demand Generation)

AgentTech I/O is hiring a Marketing Manager to own demand generation and content for a fast-growing insurance technology company. We publish a lot: a deep library of solution and comparison pages, a blog read by Medicare, ACA, final expense, and life insurance agency operators, a newsletter, and product launches across two platforms. We need one owner who can turn that engine into pipeline. You will run the content calendar, SEO, campaigns, email, webinars, and launch marketing, and you will feed a new in-house SDR team with qualified inbound demand every week. You should be a strong writer who is equally at home in a spreadsheet, a CMS, and a campaign dashboard.

This is an in-office role at our New Port Richey, FL headquarters. You will sit with sales, product, and design and ship marketing on a weekly cadence, not a quarterly one.

What you'll do

  • Own the marketing calendar: blog, solution and comparison pages, newsletter, email nurture, webinars, and product launch campaigns.
  • Write and edit high-quality content for insurance agency owners, FMO executives, and call center operators, in their language and with real operational detail.
  • Run SEO end to end: keyword research, content briefs, on-page optimization, internal linking, technical hygiene, and rank and traffic reporting.
  • Build and manage demand generation campaigns (paid search, paid social, retargeting, sponsorships, industry newsletters) against CPL and pipeline targets.
  • Plan and execute seasonal campaigns around AEP, OEP, and other enrollment periods together with sales.
  • Partner with the SDR team on messaging, sequences, lead scoring, and the MQL-to-SQL handoff; own the top of the funnel.
  • Produce case studies, one-pagers, sales decks, and battle cards with customers and the sales team.
  • Manage the marketing stack (CMS, email and newsletter, analytics, CRM reporting) and keep attribution clean.
  • Brief and collaborate with our in-house designer on landing pages, campaign creative, and brand assets.
  • Report weekly on traffic, leads, pipeline influenced, and CAC; cut what does not work and double down on what does.

What we're looking for

  • 4+ years in B2B SaaS marketing with hands-on ownership of content and demand generation, not only brand or social.
  • Excellent writer and editor; you can turn a 20-minute conversation with a founder into a publishable article.
  • Proven SEO results you can point to: organic traffic and ranking growth you personally drove.
  • Experience running paid campaigns and email programs with real budgets and CPL or pipeline accountability.
  • Comfortable with analytics (GA4, Search Console, CRM dashboards) and building a weekly reporting rhythm.
  • Organized operator who can run a calendar across multiple channels without dropping anything.
  • Bonus: experience marketing to insurance agencies, FMOs, call centers, or other regulated industries.
  • Bonus: familiarity with HTML/CSS, landing page tools, and working directly in a CMS or codebase.
  • Must be able to commute daily to our New Port Richey, FL office.

Full-time · New Port Richey, FL (In-Office)

Chief Compliance Officer

AgentTech I/O is hiring a Chief Compliance Officer to own regulatory, legal, and compliance strategy across everything we touch: a nationwide VoIP and SMS platform, AI voice agents, Medicare and health insurance telesales, producer licensing and contracting, commission payouts, and a two-sided lead marketplace. Our customers sell some of the most heavily regulated products in the country over the phone, and our product's core promise is that every call is compliant and provable. You will be the executive who makes that promise true, inside the company, inside the product, and in front of carriers, FMOs, regulators, and our board.

This is a broad, hands-on role. In a given week you might update our AI compliance ruleset for a new CMS marketing guideline, review a carrier's data security addendum, decide how a state mini-TCPA affects our dialing rules, work with engineering on STIR/SHAKEN attestation and robocall mitigation, and walk a prospect's compliance officer through our HIPAA and SOC 2 posture. You report to the CEO and sit on the leadership team. This is an in-office role at our New Port Richey, FL headquarters.

What you'll do

  • Own the company-wide compliance program: policies, controls, training, monitoring, incident response, and board reporting.
  • Telecom and VoIP: TCPA and FCC rulemakings, state mini-TCPA statutes (including Florida's FTSA), national and state DNC, STIR/SHAKEN attestation, Robocall Mitigation Database and traceback obligations, Kari's Law and RAY BAUM's Act, CPNI, 10DLC and SMS campaign registration, carrier KYC, and call-labeling remediation.
  • Medicare and health: CMS Medicare Communications and Marketing Guidelines, TPMO requirements (disclaimers, call recording and retention, Scope of Appointment timing), carrier marketing oversight, and CMS Marketplace and ACA agent-broker rules.
  • Insurance regulatory: state producer licensing, appointments and NIPR requirements, insurance advertising and telemarketing rules, anti-rebating and suitability considerations, and the compliance logic behind our Contracting product.
  • Privacy and security: HIPAA (BAAs, Privacy and Security Rules), SOC 2 program ownership in Vanta, call-recording consent laws, state privacy statutes, data retention, and vendor due diligence.
  • Legal: draft, negotiate, and manage customer MSAs, BAAs, carrier and FMO agreements, publisher and marketplace agreements, DPAs, and our public terms and privacy policy; manage outside counsel and the legal budget.
  • Marketplace and payments: lead-generation compliance (FTC and FCC consent rules, state lead-gen laws), publisher vetting standards, merchant-of-record and ACH payout obligations, KYB, and tax reporting.
  • AI governance: disclosure requirements for AI voice agents under the TCPA and state law, review of models and prompts used in regulated conversations, and an AI use policy for the company and the product.
  • Product compliance: own the default AI Compliance Scoring ruleset; translate regulatory changes into scoring rules, dialer routing constraints, and product requirements alongside engineering and product.
  • Customer-facing: answer security questionnaires and audits, support sales on regulated deals with carriers and FMOs, and publish compliance guidance for our customer base.
  • Build the function: stand up a regulatory change-monitoring process and hire and develop compliance analysts as the company grows.

What we're looking for

  • 10+ years in compliance, regulatory, or legal roles with at least 5 years in a senior or head-of-function seat; JD strongly preferred, or equivalent regulatory leadership experience.
  • Deep, current knowledge of the TCPA, FCC telemarketing and robocall regulations, and state telemarketing law; experience with STIR/SHAKEN, the Robocall Mitigation Database, and carrier compliance is a strong plus.
  • Working knowledge of CMS Medicare marketing rules and TPMO requirements, and of how Medicare Advantage, Medicare Supplement, ACA, and life products are sold by phone.
  • Experience with state insurance producer licensing and appointments, ideally at an FMO, IMO, carrier, or insurance distribution technology company.
  • Hands-on with HIPAA and SOC 2 programs; you have owned an audit or continuous-monitoring program (Vanta, Drata, or similar).
  • Strong commercial contracts skill; you can draft and negotiate an MSA, BAA, or DPA without outside counsel for routine deals.
  • Pragmatic operator who can translate regulation into product requirements and plain-English guidance for engineers, salespeople, and customers.
  • Comfortable being the single owner of a broad domain in a small, fast company; you build the function rather than inherit one.
  • Bonus: experience with lead-generation compliance, payments or money-transmission analysis, or AI governance.
  • Must be able to commute daily to our New Port Richey, FL office.

Full-time · New Port Richey, FL (In-Office)

Partnerships & Marketplace Manager

AgentTech I/O is hiring a Partnerships & Marketplace Manager to build the supply side of our Lead Marketplace and grow the partner ecosystem around AgentTech 360. On the marketplace side, you will recruit, vet, and manage the lead publishers and call-traffic partners whose campaigns our agencies turn on inside the dialer, and you will own the health of that two-sided market: supply, quality, pricing, and payouts. On the partnerships side, you will build relationships with FMOs, carriers, lead vendors, and technology partners that bring AgentTech to more agencies. You should be equally comfortable negotiating a publisher agreement, reading a campaign scorecard, and presenting a channel program to an FMO executive.

This is an in-office role at our New Port Richey, FL headquarters. You will work closely with sales, compliance, product, and customer success.

What you'll do

  • Recruit, onboard, and manage lead publishers and call-traffic partners for the Lead Marketplace across Medicare, ACA, final expense, life, and health.
  • Own publisher vetting with compliance: TCPA posture, consent provenance, historical performance, and ongoing scorecard review; pause or remove campaigns that miss the bar.
  • Manage marketplace economics: campaign pricing, bid ranges, caps, margin, publisher payout schedules, and reconciliation with finance.
  • Match supply to demand: forecast agency call and lead needs by vertical, state, and season (AEP, OEP) and fill the gaps with new campaigns.
  • Build and run the partner and channel program: FMO and IMO referral partnerships, carrier relationships, lead-vendor and data partners, and technology integrations.
  • Own partner enablement: co-marketing, joint webinars, partner one-pagers, and referral tracking with marketing and sales.
  • Serve as the day-to-day relationship owner for publishers and partners: performance reviews, disputes, renewals, and expansion.
  • Report weekly on marketplace supply, fill rate, quality metrics, partner-sourced pipeline, and revenue.
  • Bring publisher and partner feedback to product; help shape marketplace features, publisher analytics, and payout tooling.

What we're looking for

  • 4+ years in partnerships, business development, affiliate or publisher management, or marketplace operations, ideally in insurance lead generation, performance marketing, or B2B SaaS.
  • Direct experience managing lead publishers, affiliates, or call-traffic vendors, including negotiating rates and enforcing quality standards.
  • Working knowledge of TCPA consent requirements and lead-generation compliance as they apply to publishers and buyers.
  • Strong commercial instincts; you can model campaign economics and negotiate a deal that works for both sides.
  • Organized relationship manager who can run dozens of active partners without letting quality slip.
  • Comfortable with data: scorecards, fill rates, CPA, conversion, and payout reconciliation in spreadsheets and dashboards.
  • Bonus: existing relationships with insurance lead vendors, publishers, FMOs, or carriers.
  • Bonus: experience with ping/post, call-routing platforms, or performance-marketing networks.
  • Must be able to commute daily to our New Port Richey, FL office.

Application

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