AgentTech closed a $500K seed round. Read the announcement

The call routing engine that knows what happened after the call.

Real-time bidding, campaigns, buyers, and publishers, running on the same platform as your queues, agents, CRM, compliance scoring, and commissions.

Schedule demo Contact sales

Standalone routing platforms hand the call to your dialer and stop. Ours follows it to the policy.

Real-time bidding campaigns

Campaigns connect publisher supply to buyer targets and agency queues, with economics set per campaign.

Publisher attachments
Each publisher can feed multiple campaigns, with its own bid range, cost per call, daily cap, and status on each.
Buyer targets
Route to external buyers or to subscribed agency queues, by priority.
Live decisions
Routing is decided from real-time availability, not a static config file.
Schedule demo Contact sales

Buyers, publishers, and queues

Three kinds of endpoints, one routing tree.

Publishers
Every call source gets its own publisher queue and SIP address, inside the marketplace or outside it.
Buyers
External buyer targets with their own economics.
Agency queues
Any ACD queue subscribes to a campaign from the Telephony workspace.
Schedule demo Contact sales

Hierarchical queue architecture

Publisher, global, standard, and external queues, each a real SIP endpoint.

Global queues
Aggregate availability across teams, distribute round-robin, fail over when a queue is offline.
Standard queues
Skills, state licensing, priority, and call caps decide which agent takes the call.
External queues
Hand calls to another dialer or platform through webhooks, with a full audit trail.
Schedule demo Contact sales

Availability API and webhooks

Let call sources ask before they send.

Queue availability ping
How many agents are available right now, filtered by state and skill.
Webhook routing
External systems can make or receive routing decisions with timeouts and fallbacks.
200+ REST endpoints
Numbers, queues, publishers, calls, and dispositions are all scriptable.
Schedule demo Contact sales

Economics overview

Resale revenue, margin, top buyers, and publisher sourcing on one screen.

Margin by campaign
What you paid publishers against what buyers and queues paid you.
Through to the policy
Because the call lands in the same platform, publisher performance reads in policies and commission value, not just connects.
Schedule demo Contact sales

The path of a call.

Every hop is a real SIP endpoint and a database decision, logged from the publisher to the disposition.

  1. PublisherThe call source, with its own queue and SIP address.
  2. CampaignReal-time bidding against buyer targets and subscribed queues.
  3. QueueGlobal or standard: availability, skills, state licensing, priority, caps.
  4. AgentSoftphone with script, disposition, and the live AI coach.
  5. OutcomeDisposition, compliance score, policy, and commission, attributed to the publisher.

Standalone call routing platforms vs AgentTech

The routing features match. What happens after the call does not.

Feature AgentTech Standalone call routing platforms
Real-time bidding with buyer targets Yes Yes
Publisher management with per-campaign bid range, cost per call, and daily caps Yes Yes
Phone numbers and dynamic number pools Yes Yes
Built-in ACD, queues, and agent softphone Yes No, routes to your dialer
State-license and skills-aware routing to agents Yes Limited
AI compliance scoring on every routed call Yes No
Attribution from the call to the policy and the commission Yes Stops at the call
Availability API for call sources, by state and skill Yes Varies
Agency queues subscribe to campaigns without an integration Yes Requires integration
Pricing Included in AgentTech 360 Separate per-call or per-minute routing fees

"Included" means unlocked on every AgentTech seat with no add-on tier. Calling (VoIP minutes), texting (per message), AI Agent voice minutes, and AI analysis such as transcription and compliance scoring are billed by usage on top of the $50 seat.

FAQs

Questions about Call Routing

What is AgentTech Call Routing?

A real-time bidding call marketplace and routing engine inside AgentTech 360. Publishers feed campaigns, buyers set targets, and any agency queue can subscribe to a campaign. Per-campaign economics (bid range, cost per call, daily cap, status) and an economics overview (resale revenue, margin, top buyers, publisher sourcing) are built in.

How is it different from a standalone call routing platform?

Standalone routing platforms hand the call to your dialer and stop there. AgentTech routes the call into a queue on the same platform, so the call, the agent, the recording, the compliance score, the policy, and the commission are one record. You see what a publisher's calls turned into, not just whether they connected.

Can publishers route into our existing queues?

Yes. Every call source is a publisher queue with its own SIP address. Publishers can route to standard queues (your agents), global queues (aggregated availability across teams with round-robin and failover), or external queues (third-party dialers via webhook).

Does it support real-time bidding?

Yes. Campaigns carry publisher attachments and buyer targets with bid ranges, cost per call, and daily caps. Agencies consume supply by subscribing a queue to a campaign from the Telephony workspace.

How does the availability API work?

Call sources can ping a real-time endpoint to learn how many agents are available, filtered by state licensing and skills, before sending a call. Routing decisions are made from live database state, not a static config file.

What compliance controls apply to routed calls?

State-license routing, DNC suppression, and call caps apply to every routed call, and every recording gets AI compliance scoring. Marketplace publishers are independently vetted before traffic is delivered.

Something else? Contact us

Route your next campaign through a platform that keeps the whole record.

We will map your publishers, buyers, and queues on a live tenant.

Schedule demo See the platform