Real-Time Call Transcription
Every word matters in insurance. AgentTech transcribes every call in real-time with AI-powered accuracy—creating searchable records for compliance, training, and quality assurance. No more listening to hours of recordings.
What is Call Transcription?
Call transcription converts spoken conversations into written text. Modern AI transcription happens in real-time—as the call progresses, you see the text appear. This creates instant, searchable records of every customer interaction.
AgentTech's transcription engine is trained on insurance terminology, handling terms like "Medicare Advantage," "formulary," and "prior authorization" accurately. Both sides of the conversation are captured and clearly labeled.
Why Real-Time Matters: Post-call transcription means waiting hours or days. Real-time transcription enables live compliance monitoring—our AI reads the transcript as it's created to flag issues during the call, not after.
Why Insurance Agencies Need Call Transcription
Transform every call into actionable intelligence
Compliance Documentation
Maintain complete records of every conversation. When regulators or carriers ask for proof, you have searchable text—not hours of audio to review.
Agent Training
Review transcripts to identify training opportunities. Find exactly what top performers say differently. Share best-practice examples instantly.
Searchable Records
Find any conversation in seconds. Search by keyword, date, agent, or customer. No more scanning through audio files.
Quality Assurance
Review calls faster. QA managers can scan transcripts in minutes instead of listening to full recordings. Cover more calls in less time.
Real-Time AI Analysis
Transcription powers our compliance AI. As text appears, our system analyzes for violations, objections, and coaching opportunities—live.
Dispute Resolution
When customers dispute what was said, you have proof. Timestamped transcripts resolve "he said/she said" situations quickly.
Transcription Features
Enterprise-grade transcription included in every seat
Real-Time Processing
Text appears as words are spoken. No waiting for post-call processing. Live transcripts enable live compliance monitoring.
Industry-Trained Accuracy
95%+ accuracy on insurance terminology. Handles Medicare terms, policy language, and industry jargon correctly.
Speaker Identification
Clear labeling of agent vs. customer speech. Easy to follow conversation flow and identify who said what.
Timestamped Text
Every line includes timestamps. Jump to any point in the audio from the transcript. Perfect for review and training.
Advanced Search
Search across all transcripts by keyword, phrase, date range, agent, or customer. Find specific conversations instantly.
Export Options
Download transcripts as text, PDF, or structured data. Share with compliance teams, attorneys, or for external audits.
Transcription Options Compared
Why AgentTech's included transcription beats the alternatives
Frequently Asked Questions
Ready for Real-Time Call Transcription?
Every call transcribed, searchable, and analyzed. Included at $50/seat.
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