Real-Time Compliance Monitoring
Compliance violations can cost $100,000+ per incident. AgentTech's AI monitors every call in real-time, flagging potential TCPA, CMS, and state insurance violations before they become costly mistakes.
The Insurance Compliance Challenge
Insurance call centers face a perfect storm of compliance requirements: TCPA calling rules, CMS Medicare marketing guidelines, state insurance regulations, and carrier-specific requirements. One wrong word from one agent on one call can trigger investigations, fines, and lost appointments.
Traditional compliance approaches—random call sampling, manual review, post-call audits—catch violations after the damage is done. With only 1-5% of calls reviewed, most violations go undetected until a complaint surfaces.
Compliance Reality: CMS civil monetary penalties can exceed $100,000 per Medicare marketing violation. TCPA violations range from $500-$1,500 per call. State insurance departments can revoke licenses. The cost of non-compliance far exceeds any software investment.
What AgentTech Monitors
Comprehensive compliance coverage for insurance operations
TCPA Compliance
- Calling time restrictions
- DNC list verification
- Consent documentation
- Proper caller identification
CMS/Medicare Rules
- Scope of appointment boundaries
- Prohibited marketing language
- Enrollment period rules
- Required disclosures
State Insurance Regs
- Licensing verification
- State-specific disclosures
- Prohibited practices
- Suitability requirements
How Real-Time Monitoring Works
AI that understands insurance compliance, not just keywords
Live Transcription
Every word transcribed in real-time with speaker identification.
AI Analysis
Compliance AI evaluates context, not just keywords, for true understanding.
Instant Alerts
Agents and supervisors see warnings the moment issues are detected.
Compliance Score
Each call receives a score. Track trends by agent, team, and organization.
What Our AI Detects
AgentTech's compliance AI goes beyond keyword matching. It understands context, intent, and regulatory requirements to catch issues that simple detection would miss.
"This is the best plan" → Flagged: Superlative claims prohibited
"Let me also tell you about dental" → Flagged: Outside documented SOA
"You need to decide today" → Flagged: Urgency/pressure language
Call ending without required statements → Flagged: Disclosure not detected
Benefits of Real-Time Compliance Monitoring
Protection that pays for itself
Prevent Violations
Catch issues during the call when agents can self-correct, not after the damage is done.
100% Call Coverage
Every call monitored automatically. No sampling, no missed violations, no luck involved.
Reduce Risk
Lower your exposure to fines, sanctions, and carrier terminations with proactive monitoring.
Training Insights
Identify which agents need additional training based on compliance patterns, not guesswork.
Audit Documentation
Maintain complete records of monitoring activities for regulatory audits and carrier reviews.
Cost Avoidance
One prevented violation pays for years of monitoring. Protection that delivers ROI.
Frequently Asked Questions
Ready to Protect Your Agency?
Real-time compliance monitoring for every call. Included at $50/seat.
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