AI Compliance Scoring on Every Recorded Call
Compliance violations can cost $100,000+ per incident. AgentTech's AI Sales Coach prompts agents in real time during calls, then AI Compliance Scoring reviews every recording against the script and disclosures you configured — so QA gets a real evidence trail instead of random call sampling.
The Insurance Compliance Challenge
Insurance call centers face a perfect storm of compliance requirements: TCPA calling rules, CMS Medicare marketing guidelines, state insurance regulations, and carrier-specific requirements. One wrong word from one agent on one call can trigger investigations, fines, and lost appointments.
Traditional compliance approaches—random call sampling, manual review, post-call audits—catch violations after the damage is done. With only 1-5% of calls reviewed, most violations go undetected until a complaint surfaces.
Compliance Reality: CMS civil monetary penalties can reach $48,833 per determination for marketing violations, and up to $195,335 for misrepresentation. TCPA violations range from $500-$1,500 per call. State insurance departments can revoke licenses. The cost of non-compliance far exceeds any software investment.
What AgentTech Monitors
Comprehensive compliance coverage for insurance operations
TCPA Disclosures
- Required call-recording disclosure
- Required identification language
- Consent-confirmation language
- Prohibited urgency / pressure tactics
CMS/Medicare Rules
- Scope of appointment boundaries
- Prohibited marketing language
- Enrollment period rules
- Required disclosures
State Insurance Regs
- State-specific disclosure language
- Prohibited-practice language
- Suitability question coverage
- Replacement-disclosure language
How Compliance Works at AgentTech
In-call coaching for the agent + post-call scoring for QA — two layers, not one
Configure Once
Define the script, required disclosures, and prohibited language per campaign.
In-Call Coach
AI Sales Coach prompts the agent on screen with script reminders and disclosure cues as the conversation unfolds.
Score the Recording
When the call ends, AI scores the recording against your configured rules and flags missed disclosures or prohibited phrases.
Coach + Audit
QA pulls flagged calls, supervisors coach against the recording, and you have an audit trail when regulators ask.
What Our AI Catches in Recordings
AgentTech's compliance scoring engine goes beyond keyword matching. It evaluates each recorded call against the script and disclosure rules you configured, with context awareness to catch issues that simple keyword detection would miss.
"This is the best plan" → Flagged: Superlative claims prohibited
"Let me also tell you about dental" → Flagged: Outside documented SOA
"You need to decide today" → Flagged: Urgency/pressure language
Call ending without required statements → Flagged: Disclosure not detected
Benefits of AI Compliance Scoring + In-Call Coach
Protection that pays for itself
Coach Before, Score After
The Sales Coach prompts the agent in-call so the right disclosure language gets read; the scoring engine confirms it on the recording.
100% Recorded-Call Coverage
Every recorded call is scored automatically. No 1-5% random sampling, no missed missed-disclosures, no luck involved.
Reduce Risk
Lower your exposure to fines, sanctions, and carrier terminations with proactive monitoring.
Training Insights
Identify which agents need additional training based on compliance patterns, not guesswork.
Audit Documentation
Maintain complete records of monitoring activities for regulatory audits and carrier reviews.
Cost Avoidance
One prevented violation pays for years of monitoring. Protection that delivers ROI.
Frequently Asked Questions
Ready to Protect Your Agency?
AI Sales Coach in-call + AI compliance scoring on every recording. Included at $50/seat.
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