AI-Powered
Call Center Software

Most "AI" call centers just add chatbots. AgentTech delivers real artificial intelligence—compliance monitoring that understands regulations, coaching that responds to live conversations, and analytics that predict outcomes. Enterprise AI without the enterprise price.

Real-time AI analysis Intelligent coaching $50/seat all-inclusive

Need an AI call center built specifically for insurance? Start with AI insurance call center or AI insurance contact center.

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What Makes a Call Center "AI-Powered"?

Many platforms claim AI but deliver basic automation. True AI call center software uses machine learning to understand conversations, not just detect keywords. It learns from your calls, adapts to your industry, and provides insights humans would miss.

AgentTech's AI was built specifically for insurance. It understands Medicare compliance language, recognizes sales objections in context, and knows when an agent needs help—all in real-time, during the call when it matters most.

Real AI vs. Marketing AI: If a platform only offers chatbots or after-call analytics, that's automation—not AI. AgentTech provides in-call intelligence that helps agents while they're talking, not after it's too late.

AI Features That Actually Work

Intelligence built into every part of the platform

AI Compliance Monitoring

Trained on insurance regulations, our AI listens to every call and flags compliance issues in real-time. Not keyword matching—actual understanding of context and intent.

Real-Time Transcription

Advanced speech-to-text converts conversations as they happen. High accuracy even with industry terminology, accents, and background noise.

Intelligent Coaching Cards

AI detects objections, competitor mentions, and complex questions—then surfaces relevant coaching prompts on the agent's screen instantly.

Predictive Analytics

AI analyzes call patterns to predict outcomes, identify at-risk conversations, and surface insights about agent performance and customer behavior.

Smart Call Routing

Database-driven routing that considers agent skills, licensing, past performance, and caller needs—not just simple round-robin distribution.

Sentiment Analysis

AI gauges caller sentiment throughout the conversation, alerting supervisors when calls need intervention and tracking emotional patterns.

How AI Helps Each Role

Intelligence that benefits your entire organization

For Agents
  • Real-time coaching prompts during calls
  • Compliance alerts before violations happen
  • Automatic call notes and summaries
  • Objection handling suggestions
For Supervisors
  • Live dashboards with AI-flagged calls
  • Automatic identification of training needs
  • Compliance score trending by agent
  • Intervention alerts for at-risk calls
For Leadership
  • Organization-wide compliance visibility
  • Predictive performance analytics
  • ROI tracking and cost analysis
  • Audit-ready compliance documentation

AgentTech AI vs. Traditional Call Centers

The intelligence gap is significant

Capability Traditional AgentTech AI
Compliance Monitoring Manual review (1-5% of calls) 100% real-time AI monitoring
Agent Coaching After-call feedback Live in-call prompts
Call Transcription Manual or post-call Real-time with AI analysis
Issue Detection Days/weeks later Instant alerts
Routing Intelligence Round-robin or basic rules Skills-based + AI optimization
Cost $150-300/seat + add-ons $50/seat all-inclusive

Ready to Experience Real AI in Your Call Center?

See AgentTech's AI features in action. Enterprise intelligence at $50/seat.

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References & Authoritative Sources

The information on this page is supported by the following official and authoritative sources.

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    Medicare.gov Medicare.gov

Frequently Asked Questions

AgentTech provides real-time compliance monitoring that flags potential violations as they happen, automatic call transcription with keyword spotting, intelligent agent coaching with live prompts and objection handling suggestions, and smart call routing that matches prospects to the best-fit agent based on skill, language, and product expertise.

AgentTech's AI listens to calls in real time and compares agent speech against compliance rules for CMS, TCPA, and state regulations. If a potential violation is detected—such as a missing disclaimer or prohibited language—the system immediately alerts the agent and supervisor so it can be corrected on the spot, before the call ends.

Yes. AgentTech's real-time coaching uses natural language processing to detect objections, sentiment shifts, and conversation flow. It surfaces talk tracks, rebuttals, and product details directly on the agent's screen during the call. Post-call, the AI generates a performance scorecard highlighting strengths and areas for improvement, which supervisors can use for targeted training.

Every call is automatically transcribed and indexed for full-text search. Supervisors can search across thousands of calls by keyword, phrase, or topic to find specific conversations. The analytics dashboard surfaces trends like common objections, competitor mentions, and compliance phrases, giving managers actionable data to improve scripts and training.

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