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March 6, 2026 Features

Two-Way SMS for Agents

How agents can use two-way SMS conversations to answer beneficiary questions, confirm appointments, and drive enrollments.

March 5, 2026 Best Practices

SEP Opportunities Guide

How to identify, market to, and convert Special Enrollment Period-eligible beneficiaries for Medicare Advantage.

March 4, 2026 Technology

Speech Analytics for Insurance

How speech analytics extracts trends, keywords, and compliance patterns from thousands of recorded calls.

March 3, 2026 Press Release

Mobile App Launch

AgentTech Dialer mobile app now available as a Progressive Web App, installable from Safari on iOS and Chrome on Android. Native app store versions pending submission.

March 3, 2026 Best Practices

Q4 Medicare Readiness

A quarter-by-quarter preparation guide for AEP from agent hiring in July to go-live in October.

March 2, 2026 Best Practices

Contact Tagging Strategies

How to design a contact tagging system that lets agents instantly identify lead source, enrollment status, and follow-up priority.

March 1, 2026 Features

Remote Agent Time Tracking

How built-in time tracking shows agents' active time, status changes, and productivity patterns.

February 28, 2026 Compliance

SOA Rules Guide

Everything call centers need to know about obtaining, documenting, and storing SOA forms before Medicare sales conversations.

February 27, 2026 Best Practices

15 Essential Call Center KPIs

A prioritized list of daily KPIs from answer rate to cost-per-enrollment with benchmarks specific to insurance call centers.

February 26, 2026 Technology

Queue Availability API

How publishers and affiliate networks use the public queue availability API to send calls only when agents are available.

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