AgentTech vs Zoom Phone

Zoom Phone adds VoIP to Zoom's video platform. AgentTech is a complete insurance call center with dialer, compliance AI, and CRM built-in.

Full Call Center Compliance AI CRM Included

Quick Verdict

Zoom Phone is a VoIP add-on for organizations already using Zoom for video—basic phone features at low cost. AgentTech is a complete call center platform with outbound dialing, compliance monitoring, and insurance CRM.

Choose Zoom Phone if you just need basic phone alongside Zoom video.
Choose AgentTech if you need a full insurance call center solution.

Zoom Phone vs AgentTech Comparison

Complete call center vs. VoIP add-on

Feature Zoom Phone AgentTech
Primary Purpose VoIP for Zoom Insurance call center
Price Per Seat $10-20/month $50/month all-in
Medicare Compliance AI No Yes - Real-time
Built-in CRM No Yes
Preview/Power Dialing No Yes
Queue Management Basic Advanced
AI Coaching No Real-time
Video Conferencing Yes (with Zoom) No

Call Center Features Zoom Phone Lacks

Zoom Phone is designed for basic calling. Insurance call centers need outbound dialing, compliance monitoring, and specialized CRM.

  • Preview, power, and auto dialing modes
  • Medicare/CMS compliance monitoring
  • State licensing-aware call routing
  • Insurance-specific CRM with policy tracking
  • Real-time AI coaching during calls

AgentTech Advantage

Full
Dialer suite
100%
Compliance coverage
Built-in
Insurance CRM

Explore More

Zoom phone Alternative Pricing Comparison Insurance Dialer Compliance Monitoring TCPA Compliance Guide

Frequently Asked Questions

They're different categories. Zoom Phone is a business phone system ($13-26/seat). AgentTech is a full insurance call center platform ($50/seat) with dialer modes, queue management, compliance AI, and built-in CRM. For insurance sales operations, AgentTech is the right choice.

Zoom Contact Center ($69-150/seat) competes more directly but lacks insurance compliance monitoring, CMS rule enforcement, state license routing, and built-in CRM. AgentTech provides all of these at $50/seat—less cost with more insurance-specific features.

Yes. Many agencies use AgentTech for their call center operations and Zoom for internal meetings. They serve different purposes and complement each other well. Your agents use AgentTech for insurance calls and Zoom for team huddles.

Ready for a Real Call Center?

Go beyond Zoom Phone with a complete insurance dialer. Try AgentTech today.

Try AgentTech Dialer Now

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