Remote Call Center Software

Your agents can work from anywhere. AgentTech's browser-based platform requires no VPN, no special hardware—just internet and a headset. Manage distributed teams with the same visibility as an on-site operation.

Browser-based No VPN needed Real-time supervision
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The New Reality of Remote Work

Remote and hybrid work is here to stay. Insurance agencies are discovering that work-from-home agents can be just as productive—sometimes more so—than on-site staff. But traditional call center systems weren't built for distributed teams.

AgentTech is cloud-native from the ground up. Agents work from any browser, supervisors monitor in real-time, and AI ensures compliance whether agents are in an office or at their kitchen table.

The Remote Advantage: Agencies with remote teams report lower overhead costs, access to wider talent pools, and often improved retention. AgentTech makes remote work seamless without sacrificing supervision or compliance.

Built for Remote Teams

Everything you need to manage distributed agents

Browser-Based Platform

No software to install. Agents log in from any modern browser—Chrome, Firefox, Edge, Safari. Works on laptops, desktops, even tablets.

No VPN Required

Secure cloud architecture means agents connect directly. No complex VPN configurations, no IT headaches, no connectivity issues.

Real-Time Dashboards

See agent status, queue depth, and performance metrics live. Same visibility as walking the floor—from anywhere.

AI Compliance Monitoring

Every call monitored for compliance automatically. Remote doesn't mean unsupervised—AI watches what humans can't.

Live Call Monitoring

Listen to agent calls in real-time. Whisper coaching without the customer hearing. Barge in when needed.

Time Zone Support

Agents in different time zones? No problem. Routing and scheduling handles multi-zone teams automatically.

Remote Supervision Made Easy

The biggest concern about remote call centers is losing visibility. AgentTech solves this with comprehensive supervision tools that work from anywhere.

  • Real-time agent status – See who's available, on calls, or on break
  • Live call monitoring – Listen, whisper, or join any call
  • Performance dashboards – Track metrics in real-time
  • AI compliance alerts – Automatic flagging of issues
  • Call recordings – Review any call anytime

Agent Status Dashboard

Sarah M.
On Call (3:42)
John D.
Available
Maria G.
Wrap-up
Mike R.
On Call (1:15)

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Frequently Asked Questions

You need a cloud-based dialer (like AgentTech), internet-connected computers, headsets, and agent licensing. AgentTech deploys in 24 hours with no hardware or VPN required. Agents log in through their browser and start making calls immediately.

Yes. AgentTech provides real-time dashboards showing every agent's status, live call monitoring (listen, whisper, barge), AI compliance scoring, performance metrics, and screen recording. Supervisors have full visibility regardless of agent location.

AgentTech requires minimum 5 Mbps download and 2 Mbps upload for reliable call quality. For optimal performance, 25+ Mbps is recommended. A wired Ethernet connection is preferred over WiFi for consistent call quality.

Use wired internet connections, quality headsets, and a platform with adaptive audio (like AgentTech). Monitor call quality metrics in real-time, conduct regular QA reviews using call recordings and transcriptions, and use AI coaching for continuous improvement.

Ready for a Remote-Ready Call Center?

Work from anywhere with full supervision and compliance. All at $50/seat.

Try AgentTech Dialer Now

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