Insurance Calling Compliance in New York
Selling insurance in New York (NY) means navigating regulations from the New York Department of Financial Services, federal TCPA rules, and CMS guidelines if you sell Medicare products. With a population of 19.5 million, New York represents a significant market for Health insurance, Medicare, auto insurance, life insurance, and renter's insurance.
New York's Department of Financial Services (DFS) has extensive insurance regulations. The state's Do Not Call law is enforced by the Attorney General. New York Insurance Law requires specific disclosures and prohibits certain sales practices. The NYC market alone represents a massive opportunity.
Call Recording in New York: As a one-party consent state, only one participant in the conversation needs to consent to call recording. However, best practice—and AgentTech's default—is to announce recording to all parties for maximum legal protection.
New York Insurance Calling Requirements
Key compliance rules AgentTech handles automatically for NY calls
Calling Hours
Permitted calling hours: 8:00 AM - 9:00 PM local time. AgentTech respects the calling-window settings you configure per campaign for NY area codes.
Recording Consent
New York requires one-party consent for call recording. AgentTech handles consent disclosures automatically on every NY call.
DNC Compliance
Federal DNC + New York Do Not Call registry. Scrub at your list/lead-vendor layer—AgentTech tracks internal DNC requests against the contact record.
Medicare Compliance
CMS-aware compliance scoring on every recorded Medicare call in New York—the in-call AI Sales Coach prompts agents on scope of appointment, prohibited language, and enrollment period rules, and AI Compliance Scoring reviews every recorded call after it ends.
DFS Regulations
Compliance with New York Department of Financial Services requirements; track each agent's licensed states in the CRM to route inbound calls and filter outbound campaigns at the campaign-build step.
Call Transcription
AI-powered real-time transcription for every New York call. Searchable records for compliance audits and agent training.