HIPAA Compliant Call Center Software

HIPAA compliance requires encrypted call recording and storage, role-based access controls, audit logging of all data access, BAA (Business Associate Agreement) with the software provider, employee training, and incident response procedures. AgentTech is designed with all of these requirements built in.

If your call center handles protected health information (PHI)—which includes health insurance details, medical conditions, and treatment information—then yes, HIPAA compliance is required. Most health and Medicare insurance call centers handle PHI regularly.

Yes. AgentTech provides a Business Associate Agreement (BAA) as required by HIPAA. This covers our handling of any protected health information processed through the platform, including call recordings, transcriptions, and CRM data.

AgentTech protects PHI with end-to-end encryption for calls and recordings, encrypted data at rest, role-based access controls, automatic audit trails, and secure cloud storage in SOC 2-compliant data centers.