The 8x8 Alternative
for Insurance Agencies

8x8 is a solid UCaaS platform for general business. But insurance agencies need more—insurance compliance monitoring, insurance-specific AI, and built-in CRM. AgentTech delivers what 8x8 can't for regulated insurance sales.

Insurance-specific AI CRM included $50/seat
Try AgentTech Dialer Now

Why Insurance Agencies Need More Than 8x8

8x8 offers reliable UCaaS with video, voice, and chat capabilities. But it's designed as a general business communications platform, not an insurance call center solution. For agencies selling Medicare, health, and life insurance, there are critical gaps:

  • No insurance compliance monitoring – No CMS-specific violation detection or TPMO rules
  • No built-in CRM – Requires third-party CRM integration at additional cost
  • UCaaS focus – Optimized for internal communications, not outbound insurance sales
  • Limited call center features – Basic contact center vs. full insurance dialer suite

AgentTech Difference: Purpose-built for insurance call centers with AI compliance monitoring, preview dialing, integrated CRM, and features designed specifically for outbound insurance sales.

8x8 vs AgentTech Comparison

Insurance-focused vs. general purpose

Feature 8x8 AgentTech
Primary Purpose
Unified communications
Insurance call center
Price Per Seat
$135-290/mo
X Series Contact Center ($85-140/seat) + CRM ($50-150/seat) for comparable features
$50/mo per seat
Call center + CRM seat bundled; VoIP and AI usage billed separately
Insurance Compliance AI
No
Yes - Real-time
Built-in CRM
No (add $50-150/seat)
Yes - Insurance-specific
Supervisor Controls (Listen / Whisper / Barge)
X Series only
Requires X Series Contact Center plan ($85-140/seat)
Included
Built-in supervisor controls for QA + compliance interventions
Call Recording & Transcription
Included
General-purpose transcription without insurance optimization
Included
Insurance-optimized transcription with compliance-safe storage
Dialer Modes
X Series only
Preview, Power & Predictive
Real-Time AI Coaching
Generic AI
Insurance-specific
AI Agents
No
Yes - Automated workflows
Queue Management
X Series only
Included
State License Routing
No
Yes
Automations
General-purpose
UCaaS platform without insurance-specific compliance rules
Built-in
Automated workflows, follow-ups, task routing, and compliance triggers
Implementation speed
Varies
Contact center deployments can take weeks depending on scope
Same-day setup
Fast onboarding designed for insurance teams
Total cost clarity
Complex tiers
Base UCaaS + X Series Contact Center + CRM are separate cost layers
Flat per-seat
$50/seat covers dialer + CRM — no separate CRM subscription needed
Notes and sources appear only where needed; pricing/packaging can vary by plan, contract, region, and add-ons.

Total Cost Comparison

8x8's X Series Contact Center runs $85-140/seat plus a separate CRM at $50-150/seat. AgentTech bundles dialer + CRM + compliance AI at $50/seat, with VoIP and AI usage billed separately.

8x8 X Series + CRM (20 seats) $32,400-69,600/yr
AgentTech (20 seats) $12,000/yr
Annual Savings $20,400-57,600

What You Gain with AgentTech

  • Insurance compliance AI included (Medicare, ACA, life, and more)
  • Insurance CRM included at no extra cost
  • Call recording & transcription included
  • Real-time AI coaching during live calls
  • Supervisor listen/whisper/barge included
  • Same-day setup and training

Frequently Asked Questions

AgentTech offers insurance-specific compliance monitoring, built-in CRM, and AI coaching that 8x8 lacks. While 8x8 is a solid UCaaS platform for general business, it wasn't designed for insurance regulatory requirements like CMS, TCPA, and state-specific compliance.

8x8 X Series for contact centers starts at $85-140/seat/month without CRM. AgentTech costs $50/seat with full CRM included—saving 40-65% while adding insurance-specific compliance features that 8x8 doesn't offer.

Yes. AgentTech is browser-based with no hardware dependencies. Most agencies complete migration within 48 hours. We help transfer contacts, configure routing rules, and train your team. No overlap period needed—you can switch in a weekend.

Ready for Insurance-Focused Technology?

Get the features 8x8 doesn't offer for insurance. Try AgentTech today.

Try AgentTech Dialer Now

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