The Five9 Alternative
Built for Insurance

Five9 is a powerful enterprise CCaaS—but it's built for everyone, priced for enterprises, and lacks insurance-specific compliance. AgentTech delivers what insurance agencies actually need at a fraction of the cost.

70% lower cost Insurance-specific AI CRM included
Try AgentTech Dialer Now

Why Insurance Agencies Switch from Five9

Five9 is a respected CCaaS platform used by large enterprises across many industries. But for insurance agencies—especially those focused on Medicare—there are significant gaps:

  • Enterprise pricing – $150-200+/seat puts it out of reach for small-mid agencies
  • Generic compliance – Not built for Medicare/insurance-specific regulations
  • Separate CRM needed – Another $50-100/seat for customer management
  • Complex implementation – Weeks of setup and configuration

AgentTech Approach: Purpose-built for insurance from day one. AI trained on Medicare compliance. CRM included. $50/seat all-in. Setup in hours, not weeks.

Five9 vs AgentTech Comparison

Feature-by-feature for insurance agencies

Feature Five9 AgentTech
Price Per Seat $150-200+/month $50/month
CRM Included No (add $50-100/seat) Yes
Medicare Compliance AI No Yes - Real-time
Call Transcription Add-on cost Included
Real-Time Coaching Premium add-on Included
Setup Time Weeks Hours
Insurance Focus General purpose Insurance-specific
Minimum Seats Often required None

Real Cost Savings

For a 50-seat insurance call center, switching from Five9 + separate CRM to AgentTech saves over $100,000 annually—while gaining insurance-specific compliance features.

Five9 + CRM (50 seats) $150,000-180,000/yr
AgentTech (50 seats) $30,000/yr
Annual Savings $120,000-150,000

What You Gain with AgentTech

  • Medicare-specific compliance AI
  • Built-in insurance CRM
  • Real-time call transcription
  • AI coaching cards during calls
  • Same-day setup
  • Dedicated insurance support

Frequently Asked Questions

Five9 is a powerful enterprise CCaaS platform—but it's expensive ($150-200+/seat), requires lengthy implementation, and isn't built for insurance compliance. AgentTech delivers similar capabilities purpose-built for insurance at $50/seat with built-in CRM.

Five9 costs $150-200/seat/month plus separate CRM ($50-150/seat). AgentTech costs $50/seat with CRM included. For a 50-agent team, that's savings of $102,000-174,000 per year while adding insurance-specific compliance monitoring.

For insurance use cases, AgentTech exceeds Five9. Both offer dialing modes, IVR, ACD, and reporting. AgentTech adds insurance compliance AI, built-in CRM, state license routing, and Medicare-specific features that Five9 doesn't have.

Most agencies complete Five9-to-AgentTech migration in 1-2 weeks, with the actual cutover happening in 24-48 hours. AgentTech is browser-based—no hardware to swap, no software to install. We help with contact migration and routing configuration.

Ready to Switch from Five9?

Get more features, pay less, and focus on insurance. Try AgentTech today.

Try AgentTech Dialer Now

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