The Five9 Alternative
Built for Insurance

Five9 is a powerful enterprise CCaaS—but it's built for everyone, priced for enterprises, and lacks insurance-specific compliance. AgentTech delivers what insurance agencies actually need at a fraction of the cost.

70% lower cost Insurance-specific AI CRM included
Try AgentTech Dialer Now

Why Insurance Agencies Switch from Five9

Five9 is a respected CCaaS platform used by large enterprises across many industries. But for insurance agencies—especially those focused on Medicare—there are significant gaps:

  • Enterprise pricing – $150-200+/seat puts it out of reach for small-mid agencies
  • Generic compliance – Not built for Medicare/insurance-specific regulations
  • Separate CRM needed – Another $50-100/seat for customer management
  • Complex implementation – Weeks of setup and configuration

AgentTech Approach: Purpose-built for insurance from day one. AI trained on Medicare compliance. CRM included. $50/seat for the call center + CRM platform. Setup in hours, not weeks.

Five9 vs AgentTech Comparison

Enterprise CCaaS vs. insurance-focused platform

Feature Five9 AgentTech
Best For
Large enterprises
Insurance agencies
Price Per Seat
$200-350+/mo
Five9 ($150-200+/seat) + CRM ($50-150/seat) for comparable features
$50/mo per seat
Call center + CRM seat bundled; VoIP and AI usage billed separately
Insurance Compliance AI
No
Yes - Real-time
Built-in CRM
No (add $50-150/seat)
Yes - Insurance-specific
Supervisor Controls (Listen / Whisper / Barge)
Yes
Available on higher-tier plans
Included
Built-in supervisor controls for QA + compliance interventions
Call Recording & Transcription
Add-on cost
Transcription and recording may require additional licensing
Included
Insurance-optimized transcription with compliance-safe storage
Dialer Modes
Yes
Preview, Power & Predictive
Real-Time AI Coaching
Generic AI
Insurance-specific
AI Agents
Yes - General purpose
Yes - Insurance workflows
Queue Management
Full suite
Included
State License Routing
No
Yes
Automations
General-purpose
Enterprise CCaaS without insurance-specific compliance rules
Built-in
Automated workflows, follow-ups, task routing, and compliance triggers
Implementation speed
Weeks to months
Enterprise deployments typically require professional services
Same-day setup
Fast onboarding designed for insurance teams
Total cost clarity
Complex pricing
Per-seat base + add-ons + CRM + professional services
Flat per-seat
$50/seat covers dialer + CRM — no separate CRM subscription needed
Notes and sources appear only where needed; pricing/packaging can vary by plan, contract, region, and add-ons.

Real Cost Savings

Five9 charges $150-200+/seat plus a separate CRM at $50-150/seat. AgentTech bundles dialer + CRM + compliance AI at $50/seat, with VoIP and AI usage billed separately.

Five9 + CRM (20 seats) $48,000-84,000/yr
AgentTech (20 seats) $12,000/yr
Annual Savings $36,000-72,000

What You Gain with AgentTech

  • Insurance compliance AI included (Medicare, ACA, life, and more)
  • Insurance CRM included at no extra cost
  • Call recording & transcription included
  • Real-time AI coaching during live calls
  • Supervisor listen/whisper/barge included
  • Same-day setup and training

Frequently Asked Questions

Five9 is a powerful enterprise CCaaS platform—but it's expensive ($150-200+/seat), requires lengthy implementation, and isn't built for insurance compliance. AgentTech delivers similar capabilities purpose-built for insurance at $50/seat for the call center + CRM platform.

Five9 costs $150-200/seat/month plus separate CRM ($50-150/seat). AgentTech costs $50/seat with CRM included. For a 50-agent team, that's savings of $102,000-174,000 per year while adding insurance-specific compliance monitoring.

For insurance use cases, AgentTech exceeds Five9. Both offer dialing modes, IVR, ACD, and reporting. AgentTech adds insurance compliance AI, built-in CRM, state license routing, and insurance-specific features that Five9 doesn't have.

Most agencies complete Five9-to-AgentTech migration in 1-2 weeks, with the actual cutover happening in 24-48 hours. AgentTech is browser-based—no hardware to swap, no software to install. We help with contact migration and routing configuration.

Ready to Switch from Five9?

Get more features, pay less, and focus on insurance. Try AgentTech today.

Try AgentTech Dialer Now

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