The Five9 Alternative Built for Insurance

Five9 is a powerful enterprise CCaaS—but it's built for everyone, priced for enterprises, and lacks insurance-specific compliance. AgentTech delivers what insurance agencies actually need at a fraction of the cost.

Why Insurance Agencies Switch from Five9

Five9 is a respected CCaaS platform used by large enterprises across many industries. But for insurance agencies—especially those focused on Medicare—there are significant gaps:

Enterprise pricing – $150-200+/seat puts it out of reach for small-mid agencies
Generic compliance – Not built for Medicare/insurance-specific regulations
Separate CRM needed – Another $50-100/seat for customer management
Complex implementation – Weeks of setup and configuration

AgentTech Approach: Purpose-built for insurance from day one. AI trained on Medicare compliance. CRM included. $50/seat for the call center + CRM platform. Setup in hours, not weeks.

Five9 vs AgentTech

Enterprise CCaaS vs. insurance-focused platform

Feature	AgentTech	Five9
Best For	Insurance agencies	Large enterprises
Price Per Seat	$50/mo per seatCall center + CRM seat bundled; VoIP and AI usage billed separately	$200-350+/moFive9 ($150-200+/seat) + CRM ($50-150/seat) for comparable features
Insurance Compliance AI	Yes - Real-time	No
Built-in CRM	Yes - Insurance-specific	No (add $50-150/seat)
Supervisor Controls (Listen / Whisper / Barge)	IncludedBuilt-in supervisor controls for QA + compliance interventions	YesAvailable on higher-tier plans
Call Recording & Transcription	IncludedInsurance-optimized transcription with compliance-safe storage	Add-on costTranscription and recording may require additional licensing
Dialer Modes	Preview, Power & Predictive	Yes
Real-Time AI Coaching	Insurance-specific	Generic AI
AI Agents	Yes - Insurance workflows	Yes - General purpose
Queue Management	Included	Full suite
State License Routing	Yes	No
Automations	Built-inAutomated workflows, follow-ups, task routing, and compliance triggers	General-purposeEnterprise CCaaS without insurance-specific compliance rules
Implementation speed	Same-day setupFast onboarding designed for insurance teams	Weeks to monthsEnterprise deployments typically require professional services
Total cost clarity	Flat per-seat$50/seat covers dialer + CRM — no separate CRM subscription needed	Complex pricingPer-seat base + add-ons + CRM + professional services

"Included" means unlocked on every AgentTech seat with no add-on tier. Calling (VoIP minutes), texting (per message), AI Agent voice minutes, and AI analysis such as transcription and compliance scoring are billed by usage on top of the $50 seat.

Notes and sources appear where needed. Pricing and packaging vary by plan, contract, region, and add-ons.

Real Cost Savings

Five9 charges $150-200+/seat plus a separate CRM at $50-150/seat. AgentTech bundles dialer + CRM + compliance AI at $50/seat, with VoIP and AI usage billed separately.

Five9 + CRM, 20 seats $48,000-84,000/yr

AgentTech, 20 seats $12,000/yr

Annual savings $36,000-72,000

Seat licenses only. AgentTech bills calling, texting, AI Agent minutes, and AI analysis by usage from a prepaid wallet; most competitors bill telephony and AI usage separately as well.

What you gain with AgentTech

Insurance compliance AI included (Medicare, ACA, life, and more)
Insurance CRM included at no extra cost
Call recording & transcription included
Real-time AI coaching during live calls
Supervisor listen/whisper/barge included
Same-day setup and training

FAQs

Still have questions?

Why switch from Five9 to AgentTech?

Five9 is a powerful enterprise CCaaS platform—but it's expensive ($150-200+/seat), requires lengthy implementation, and isn't built for insurance compliance. AgentTech delivers similar capabilities purpose-built for insurance at $50/seat for the call center + CRM platform.

How much can I save switching from Five9?

Five9 costs $150-200/seat/month plus separate CRM ($50-150/seat). AgentTech costs $50/seat with CRM included. For a 50-agent team, that's savings of $102,000-174,000 per year while adding insurance-specific compliance monitoring.

Does AgentTech match Five9's features?

For insurance use cases, AgentTech exceeds Five9. Both offer dialing modes, IVR, ACD, and reporting. AgentTech adds insurance compliance AI, built-in CRM, state license routing, and insurance-specific features that Five9 doesn't have.

How long does it take to migrate from Five9?

Most agencies complete Five9-to-AgentTech migration in 1-2 weeks, with the actual cutover happening in 24-48 hours. AgentTech is browser-based—no hardware to swap, no software to install. We help with contact migration and routing configuration.

Something else? Contact us

Ready to Switch from Five9?

Get more features, pay less, and focus on insurance. Schedule a demo to see it live.

Schedule demo Sign up

All solutions

The Five9 Alternative Built for Insurance

Why Insurance Agencies Switch from Five9

Five9 vs AgentTech

Real Cost Savings

What you gain with AgentTech

Still have questions?

Ready to Switch from Five9?

Dialpad Alternative

Genesys Alternative

RingCentral Alternative

Talkdesk Alternative

The Five9 Alternative Built for Insurance

Why Insurance Agencies Switch from Five9

Five9 vs AgentTech

Real Cost Savings

What you gain with AgentTech

Still have questions?

Ready to Switch from Five9?

Explore More Alternatives

Dialpad Alternative

Genesys Alternative

RingCentral Alternative

Talkdesk Alternative