Sarah Kim

Industry Analyst

Sarah analyzes the insurance technology market and helps agencies make informed decisions. Her articles cover platform comparisons, cloud vs on-premise, dedicated vs generic dialers, and industry trends that shape how call centers compete and grow.

Articles by Sarah Kim

Comparison April 18, 2026

Top 10 Final Expense Insurance Carriers in 2026 (Ranked by Agents)

A working agent's guide to the top FE carriers in 2026 — face amounts, underwriting class, day-1 vs graded benefit, commission ranges, and where each carrier fits in your stack.

Comparison April 13, 2026

AI Agent vs IVR for Insurance Call Centers: What to Use (and When)

Practical comparison of AI agents vs IVR: workflow completion, handoff design, compliance guardrails, and which insurance calls fit each.

Comparison March 30, 2026

Dedicated Insurance Dialers vs Generic Contact Center Software

Why purpose-built insurance platforms outperform generic CCaaS solutions on compliance, routing, training, and total cost of ownership.

Comparison March 10, 2026

Cloud Dialer vs On-Premise: Why Insurance Agencies Are Moving to the Cloud

Comparing cloud-based dialers to on-premise phone systems on cost, maintenance, scalability, remote access, and disaster recovery.

Comparison February 21, 2026

AgentTech Dialer vs Spreadsheets: Why Agencies Outgrow Excel

How agencies using spreadsheets to track leads are leaving money on the table and risking compliance violations.

Comparison January 15, 2026

AgentTech Dialer vs Traditional PBX Systems

Why modern insurance agencies are ditching legacy PBX hardware.

Comparison December 5, 2025

AgentTech Dialer vs CCaaS Platforms: What's the Difference?

Comparing purpose-built insurance dialers to generic CCaaS solutions.