AgentTech vs 8x8

8x8 offers UCaaS with video and phone for general business. AgentTech is purpose-built for insurance call centers with compliance AI and CRM included.

Insurance Focus Compliance AI CRM Included

Quick Verdict

8x8 is a solid UCaaS platform for general business communications with video and phone. AgentTech is specifically designed for insurance call centers with Medicare compliance and outbound sales features.

Choose 8x8 if you need video-first UCaaS for general team communications.
Choose AgentTech if you run an insurance call center with compliance needs.

8x8 vs AgentTech Comparison

Insurance call center vs. general UCaaS

Feature	8x8	AgentTech
Best For	General business	Insurance agencies
Price Per Seat	$24-44/month	$50/month all-in
Medicare Compliance AI	No	Yes - Real-time
Built-in CRM	No	Yes
Video Conferencing	Yes	No
Preview Dialing	Limited	Full featured
State License Routing	No	Yes
AI Coaching	Basic	Insurance-specific

Insurance Features 8x8 Lacks

8x8 handles general business communications well. But insurance call centers need specialized compliance and sales tools.

CMS/Medicare compliance monitoring with alerts
TPMO compliance tracking and enforcement
State licensing-aware call distribution
Insurance-specific CRM with policy tracking
AI trained on insurance sales conversations

AgentTech Advantage

$50/seat

Complete platform

100%

Compliance coverage

Same Day

Setup time

Explore More

8x8 Alternative Pricing Comparison Insurance Dialer Compliance Monitoring TCPA Compliance Guide

Frequently Asked Questions

For insurance agencies, yes. AgentTech provides insurance-specific compliance monitoring, built-in CRM, and state licensing-aware routing that 8x8 doesn't offer. 8x8 is a solid UCaaS platform for general business, but lacks insurance-specific features.

8x8 X Series contact center plans start at $85-140/seat/month without CRM. AgentTech costs $50/seat with full CRM and insurance compliance included—saving 40-65% while adding features 8x8 can't match for insurance.

No. 8x8 offers general call recording and analytics but doesn't include CMS/Medicare compliance monitoring, TCPA safeguards, or state insurance regulation tracking. AgentTech was built specifically for insurance compliance from the ground up.

Ready for Insurance-Focused Technology?

Get compliance and CRM features 8x8 doesn't offer. Try AgentTech today.

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