VoIP Call Center

Ready to move on from PBX? AgentTech Dialer's proprietary VoIP platform is easy to set up, easy to manage, and built for insurance call centers that need compliance and cost savings.

Set up in minutes Proprietary telephony stack No PBX hardware needed

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What is a VoIP Call Center?

A VoIP call center is software that uses Voice over Internet Protocol (VoIP) technology to manage phone calls over the internet instead of traditional phone lines. This means your team can work from anywhere with an internet connection—and you can set up new teams in minutes instead of weeks.

Note: Traditional "call centers" dealt only with phone calls. Today, most businesses use "contact centers" because teams manage other interactions too, like SMS and chat. AgentTech Dialer handles voice communications with AI-powered compliance monitoring.

Why Businesses Switch to VoIP

The advantages of internet-based calling

More Accessible Data

Built-in dashboards track KPIs like average call time, calls answered, and compliance scores. No need to contact IT or export spreadsheets.

More Flexibility

Agents can work from anywhere with internet. Update voicemail greetings, hold music, and routing rules in clicks—not days.

Lower Costs

No expensive PBX hardware, no transmission lines, no certified installers. VoIP solutions have a fraction of the footprint and cost.

Essential VoIP Call Center Features

What to look for in VoIP call center software

Proprietary Telephony Stack

AgentTech doesn't rely on third-party APIs. Our vertically integrated stack delivers 40% higher margins—savings passed to you.

Real-time Transcription

Every call transcribed live with AI, not after the fact.

Intelligent Call Routing

Database-driven routing replaces complex IVR configuration. Set up and change routing in minutes.

AI Coaching Cards

Automatic prompts appear on agent screens when compliance topics or competitor names come up.

Built-in CRM

No need for separate customer management software. It's included.

Compliance Monitoring

Real-time alerts for Medicare and insurance regulatory requirements.

VoIP vs Traditional PBX

See why agencies are making the switch

Feature	Traditional PBX	AgentTech VoIP
Hardware Required	$20,000+ investment	$0
Setup Time	Weeks	Hours
Licensing Fees	$50-150/seat annually	Included
Maintenance	Expensive contracts	Automatic updates
Remote Work	Complex VPN setup	Built-in
AI Features	Limited/None	Full suite

Do You Need VoIP?

Ask yourself these questions. If you answer yes to any of these, it's time to consider AgentTech Dialer.

Do you have remote or hybrid agents?
Do you plan to scale and want to do it cost-efficiently?
Do your agents need to communicate from different devices?
Are you paying for PBX hardware maintenance and upgrades?

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Frequently Asked Questions

A VoIP (Voice over Internet Protocol) call center uses internet-based calling instead of traditional phone lines. Calls are transmitted as data packets over the internet, enabling cloud-based operations, lower costs, and advanced features like AI transcription and analytics.

Yes. Modern VoIP with HD codecs delivers call quality equal to or better than traditional phone lines. AgentTech uses WebRTC with adaptive bitrate encoding, echo cancellation, and noise suppression for crystal-clear conversations on every call.

VoIP typically saves 40-70% compared to traditional phone systems. No hardware costs, no PBX maintenance, no long-distance charges, and lower per-minute rates. AgentTech's $50/seat includes unlimited calling within the US and Canada.

Yes. AgentTech's VoIP system includes compliant call recording with automatic consent notifications, encrypted storage, and compliance-ready retention policies. Recordings are accessible for audits, training, and dispute resolution.

Ready for an intuitive VoIP call center platform?

See why insurance agencies are switching from PBX to AgentTech Dialer.