Medicare Supplement is not Medicare Advantage.

Why this page exists

Agencies that sell both products often park them on one script. The agent then reads a scope of appointment into a Medigap call, or skips the replacement question because the Advantage scorecard never asked for it. Medicare.gov treats Supplement as its own product: a policy that helps pay costs Original Medicare does not. CMS marketing rules govern Advantage and Part D. They are the wrong checklist for a plan letter.

AgentTech was built to the Medicare Advantage bar first, because that bar is the highest. The same engine runs Supplement. The template does not. If your floor sells both, they are two queues.

The ruleset

Write the scorecard from the script the carrier and the state already handed you. Typical questions, which you confirm against your department of insurance and your carrier, not against this page:

• Agent name, license, and recording disclosure.
• Whether the caller already has a Supplement, an Advantage plan, or employer coverage. Replacement is the fact that changes the conversation.
• The plan letter being discussed, and that you did not describe a benefit the letter does not have.
• Guaranteed-issue or open-enrollment status when your script requires it. Those windows are not the Advantage AEP.
• The suitability notes your state expects: why this letter, why this premium, why a switch.

Do not add the TPMO disclaimer, Parts A and B verification, or election-period language unless that call is actually an Advantage call. The Med Supp vs Medicare Advantage article is the portfolio view. This page is the phone-system view.

The routing key

A Supplement call should reach an agent who holds the life-and-health license for the caller's state and the Supplement skill. Carrier appointment matters when the agency sells a closed list of Medigap carriers. Language matters on the same terms as any other queue. Advantage certification, including AHIP for an Advantage appointment, is not the skill that should unlock this queue.

State-license routing is already how AgentTech offers calls. The work is to tag the skill so a licensed Advantage agent is not the default answer for a replacement.

What the dialer does not do

It does not rate plan letters, apply household discounts, or issue the policy. Those stay in the carrier's tool. Agencies on AgentTech 360 can quote and enroll Medicare Supplement inside Quote and Enroll. The dialer by itself keeps the call. It also does not tell you the recording-retention period for your state. Set retention to the longer of your carrier's requirement and your department of insurance's requirement. Do not copy the CMS ten-year figure from an Advantage queue without checking.

How a mixed floor runs it

One account. An Advantage inbound queue with the Medicare template. A Supplement queue with the questions above. Publishers and web leads land on the queue that matches the product they asked for. Supervisors review flagged recordings against the scorecard for that queue, not against a single Medicare list. The seat price does not change. See pricing and the any-line dialer.

What a replacement call has to capture

Most Supplement damage is a switch, not a first policy. The contact record needs the plan the person already has, the letter being offered, and whether the agent asked what the current policy pays before describing the new one. Put those three fields on the disposition. A callback for "send me the outline of coverage" is a different outcome from "not interested," and the follow-up text should attach to that disposition rather than to a generic nurture campaign.

Guaranteed-issue and open-enrollment windows for Supplement are triggered by events such as losing employer coverage or leaving Advantage in a trial right. They are not October 15. If your script treats those windows as questions the agent must ask, put the questions on this scorecard and leave them off the Advantage queue. An agent who sells both products still sits in one browser. The queue decides which script loads.

Household discounts, rate increases, and excess charges are carrier-specific. Do not hard-code them into a platform claim. If the carrier requires the agent to say them, they belong in the script for that carrier's campaign, and the scorecard checks whether the recording contains them. That is the same pattern as a Medicare carrier question, pointed at a different sentence.