Omnichannel
Contact Center

Meet customers wherever they are. Unify voice calls, SMS, email, and chat in one platform with complete conversation history and seamless channel switching.

Voice + SMS Unified Inbox $50/seat
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What is an Omnichannel Contact Center?

An omnichannel contact center unifies all customer communication channels—voice, SMS, email, chat, and social—into a single platform. Agents see complete conversation history regardless of how the customer reached out.

For insurance agencies, this means a prospect who texts a question can seamlessly transition to a phone call, with the agent having full context of the conversation.

Insurance + AI contact center?

If you’re specifically looking for AI insurance contact center software, start with AI insurance contact center (omnichannel) or AI insurance call center (voice-first).

Complete Context: AgentTech maintains a unified customer timeline across all channels, so agents never ask customers to repeat themselves.

Omnichannel Features

All channels, one unified experience.

  • Unified agent inbox for all channels
  • Seamless channel switching
  • Complete conversation history
  • Intelligent routing across channels
  • Consistent customer experience

Unified Experience

Voice
+ SMS + Email
One
Inbox
Full
Context

Explore More

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Frequently Asked Questions

An omnichannel contact center manages customer interactions across multiple channels (phone, email, SMS, chat, social media) from a single platform. All channels share a unified customer history, so agents have complete context regardless of how the customer reaches out.

Increasingly, yes. Prospects research online, submit web forms, call from ads, and text questions. An omnichannel approach ensures every interaction is tracked and agents have full context. AgentTech supports phone, SMS, and email with unified CRM history.

When a prospect calls after submitting a web form, the agent sees the form data and any previous interactions. When they text after a call, the agent sees the call transcript. This continuity eliminates repetition and creates a seamless experience that builds trust.

Yes. AgentTech's omnichannel tracking attributes conversions to their original source across channels. If a prospect finds you via Google, fills out a web form, receives an SMS, then calls to enroll—each touchpoint is tracked for accurate marketing ROI.

Ready for True Omnichannel?

Unify all customer communications. Try AgentTech today.

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Related Features

Call Transcription

Real-time speech-to-text
Call Recording

Secure compliance recording
Real-Time Coaching

AI guidance during calls
Compliance Monitoring

Medicare-specific violation detection
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