Every insurance call should be recorded—for compliance, training, and dispute resolution. AgentTech captures every conversation with automatic transcription, secure storage, and easy search. All included at $50/seat.
In insurance, what's said on a call can have legal and regulatory implications. Call recordings provide documentation when disputes arise, evidence for compliance audits, and material for training. For regulated industries, recording isn't optional—it's essential.
AgentTech records every call automatically. No extra steps for agents, no calls missed because someone forgot to click record. Combined with automatic transcription and AI analysis, your recordings become searchable, actionable assets.
Compliance Note: Many states require one-party or two-party consent for call recording. AgentTech helps you maintain compliance with configurable disclosure prompts and consent tracking.
Multiple benefits from a single capability
When CMS, state regulators, or carriers ask for proof of what was said, you have complete recordings with timestamps and transcripts.
Use real call examples for training. Show new agents what great calls sound like. Review recordings during coaching sessions.
When customers claim they were promised something different, recordings provide definitive proof of what was actually said.
Review calls to evaluate agent performance. Combined with AI scoring, identify patterns and opportunities for improvement.
Understand what customers ask, object to, and care about. Use insights to improve scripts, training, and products.
Insurance carriers audit agent behavior. Recordings demonstrate compliance and protect your appointments.
Everything you need for compliant, useful call recordings
Every call recorded by default. No buttons to click, no calls missed. Configurable rules for specific queues or campaigns.
Recordings stored securely in the cloud with encryption. No on-premise servers to maintain. Configurable retention periods.
Every recording transcribed automatically. Read what was said without listening to the whole call. Search by keyword.
Find any recording by date, agent, customer, phone number, or transcript content. Stream playback instantly in browser.
Download recordings when needed for audits, legal matters, or external review. Export in standard formats.
Role-based permissions for who can access recordings. Agents can review their own calls. Supervisors access their teams.
Why AgentTech's included recording beats add-on solutions
Recording, transcription, and AI analysis—all included at $50/seat.
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