What if every agent had an expert whispering the right thing to say at the right moment? AgentTech's AI coaching cards appear on screen during calls—helping agents handle objections, stay compliant, and close more sales.
Real-time agent coaching uses AI to listen to live calls and display relevant guidance on the agent's screen at critical moments. When a customer raises an objection, mentions a competitor, or triggers a compliance concern, coaching cards appear automatically with suggested responses and talking points.
Unlike post-call coaching that addresses issues after they've impacted outcomes, real-time coaching helps agents in the moment—when guidance actually makes a difference. It's like having your best supervisor available for every call.
The Coaching Gap: Most supervisors can only monitor 2-3% of calls. Real-time AI coaching provides guidance on 100% of calls, ensuring every agent gets help when they need it—not just the calls you happen to catch.
Intelligent prompts that appear exactly when needed
Our AI transcribes and analyzes the conversation in real-time, understanding context—not just keywords.
When an objection, competitor mention, compliance topic, or coaching opportunity arises, AI identifies it.
A coaching card pops up on the agent's screen with relevant guidance, talking points, or warnings.
Armed with the right information, the agent handles the situation confidently and effectively.
Customizable prompts for every situation
When customers say "it's too expensive," "I need to think about it," or other common objections, agents see proven response frameworks.
Example: Customer says "I'll call you back" → Card shows: "Schedule specific callback time to maintain engagement"
When competitors are mentioned, agents see competitive positioning, key differentiators, and compliant comparison talking points.
Example: Customer mentions "Humana" → Card shows: comparison points and unique benefits to highlight
When agents approach compliance boundaries or use prohibited language, they receive immediate warnings to self-correct.
Example: Agent says "guaranteed" → Card warns: "Avoid guarantee claims. Rephrase as 'designed to provide...'"
When specific products or features come up, agents see accurate details, benefits, and talking points without searching.
Example: Customer asks about dental → Card shows: plan details, costs, and coverage highlights
Remind agents of proven techniques at key moments—discovery questions to ask, benefits to highlight, closing approaches.
Example: After benefit explanation → Card prompts: "Ask: 'Which of these benefits is most important to you?'"
Remind agents to deliver required statements and disclosures at appropriate points in the call flow.
Example: Before enrollment → Card prompts: "Confirm SOA and deliver required Medicare disclaimer"
When agents get help in the moment, outcomes improve across every metric that matters.
Give every agent expert guidance on every call. Included at $50/seat.
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