HIPAA Compliant
Call Center Software

Handle protected health information with confidence. Encrypted calls, secure storage, and access controls give health insurance agencies the security they need to serve clients compliantly.

Encrypted BAA Available $50/seat
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What is HIPAA Compliance for Call Centers?

HIPAA (Health Insurance Portability and Accountability Act) requires organizations handling protected health information (PHI) to implement security safeguards. For health insurance call centers, this means encrypted communications, secure recording storage, access controls, and audit logging.

When your agents discuss health conditions, medications, or treatment plans with clients, that information must be protected. AgentTech provides the technical and administrative safeguards you need.

Business Associate Agreement: AgentTech provides a BAA for covered entities, ensuring we share responsibility for protecting PHI handled through our platform.

HIPAA Compliance Features

Enterprise security for health insurance communications.

  • End-to-end encryption for all voice calls
  • Secure, encrypted call recording storage
  • Role-based access controls for PHI
  • Complete audit logging for all PHI access
  • Business Associate Agreement (BAA) available

Security Standards

Encrypted
All communications
Full
Audit logging
BAA
Available

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References & Authoritative Sources

The information on this page is supported by the following official and authoritative sources.

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Frequently Asked Questions

HIPAA compliance requires encrypted call recording and storage, role-based access controls, audit logging of all data access, BAA (Business Associate Agreement) with the software provider, employee training, and incident response procedures. AgentTech is designed with all of these requirements built in.

If your call center handles protected health information (PHI)—which includes health insurance details, medical conditions, and treatment information—then yes, HIPAA compliance is required. Most health and Medicare insurance call centers handle PHI regularly.

Yes. AgentTech provides a Business Associate Agreement (BAA) as required by HIPAA. This covers our handling of any protected health information processed through the platform, including call recordings, transcriptions, and CRM data.

AgentTech protects PHI with end-to-end encryption for calls and recordings, encrypted data at rest, role-based access controls, automatic audit trails, and secure cloud storage in SOC 2-compliant data centers.

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