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April 20, 2026

Best Dialer Modes for FE

Which dialer mode actually closes the most final expense policies? A data-driven look at preview, power, progressive, and predictive dialing for senior-aged FE leads.

April 15, 2026

AI Agents for FNOL

A workflow blueprint for FNOL automation: structured intake, triage, summaries, escalation rules, and QA for claims operations.

April 6, 2026

Omnichannel Communication

How to coordinate phone, SMS, and email outreach for a consistent beneficiary experience and higher contact rates.

April 4, 2026

Small Agencies vs Big Carriers

How agencies with 5-20 agents use AI, automation, and smart routing to punch above their weight.

March 21, 2026

Skills-Based Routing

How skills-based routing uses agent certifications, language abilities, and product expertise to connect callers with the most qualified agent.

March 20, 2026

AI Hype vs Reality

Honest assessment of what AI can and cannot do for insurance sales today — separating vendor hype from real productivity gains.

March 9, 2026

Lead Vendor Integration

How to use the queue availability API and SIP routing to connect external lead sources like Retreaver, Ringba, and affiliate networks.

March 4, 2026

Speech Analytics for Insurance

How speech analytics extracts trends, keywords, and compliance patterns from thousands of recorded calls.

February 26, 2026

Queue Availability API

How publishers and affiliate networks use the public queue availability API to send calls only when agents are available.

February 25, 2026

Insurance Call Centers 2026

Industry analysis covering AI adoption rates, cloud migration trends, compliance technology spending, and market predictions.

February 24, 2026

AI for Claims Call Centers

How AI improves insurance claims call centers and FNOL intake: structured notes, summaries, routing, handoffs, and better follow-up across claims journeys.

February 24, 2026

AI-Ready Call Center Stack

A practical blueprint for an AI-ready insurance call center stack in 2026: telephony, routing, CRM, QA/compliance, analytics, and integrations.

February 18, 2026

Call Sentiment Analysis

How real-time sentiment analysis detects beneficiary confusion, frustration, or buying signals.

February 17, 2026

Integrated CRM & Dialer

The hidden costs of running a separate CRM and dialer, and how an integrated platform eliminates data silos.

February 7, 2026

Auto vs Power vs Predictive Dialer

Detailed comparison of auto, power, and predictive dialers for insurance. Pros, cons, compliance, and which is best for your agency.

February 1, 2026

Number Pooling & Click Attribution

Learn how Dynamic Number Insertion connects phone calls to their exact marketing source.

January 28, 2026

AI Mock Calls Training

Practice Medicare sales scenarios with AI at just $0.15/minute.

January 20, 2026

The Future of AI in Insurance

Discover how AI is transforming insurance call centers.

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