AgentTech vs Dialpad

Choosing the right dialer for your insurance agency? Compare AgentTech's insurance-focused platform against Dialpad's UCaaS solution. See which delivers more value for Medicare, health, and life insurance sales.

Feature Comparison Pricing Analysis 2026 Update

Quick Verdict

Dialpad is an excellent unified communications platform for general business use—great for companies needing video, voice, and messaging in one package. AgentTech is purpose-built for insurance call centers, offering Medicare compliance AI, built-in CRM, and insurance-specific features at a lower price point.

Choose Dialpad if you need general UCaaS for internal team communications.
Choose AgentTech if you're running an insurance call center and need compliance monitoring, CRM, and outbound sales features.

Dialpad vs AgentTech Comparison

Head-to-head feature comparison for insurance agencies

Feature Dialpad AgentTech
Best For General business UCaaS Insurance call centers
Price Per Seat $15-25/month base $50/month all-in
Medicare Compliance AI No Yes - Real-time
Built-in CRM No Yes - Insurance-specific
Video Conferencing Yes - Full featured No
Preview Dialing Limited Full featured
Real-Time Coaching Generic AI Insurance-specific
State License Routing No Yes
Call Transcription Included Included
Team Messaging Yes Basic

Total Cost Comparison

When you factor in the CRM subscription Dialpad requires separately, AgentTech delivers more value for insurance call centers.

Dialpad + CRM (20 seats) $50,000-70,000/yr
AgentTech (20 seats) $12,000/yr
Annual Savings $38,000-58,000

What You Gain with AgentTech

  • Medicare-specific compliance AI included
  • Insurance CRM included at no extra cost
  • Real-time transcription included
  • AI coaching during live calls
  • Same-day setup and training
  • Dedicated insurance support team

Choose Dialpad If:

  • You need video conferencing as a core feature
  • Your focus is internal team communications
  • You already have a CRM you're happy with
  • You're not in a regulated industry like insurance

Choose AgentTech If:

  • You run an insurance call center or agency
  • You need Medicare/CMS compliance monitoring
  • You want CRM included without extra cost
  • You focus on outbound insurance sales

Explore More

Dialpad Alternative Pricing Comparison Insurance Dialer Compliance Monitoring TCPA Compliance Guide

Frequently Asked Questions

AgentTech for insurance. Both use AI, but AgentTech's AI is trained on insurance compliance (CMS, TCPA, state laws). Dialpad's AI is general-purpose. AgentTech also includes built-in CRM at $50/seat vs Dialpad's $95-170/seat plus separate CRM.

No. Dialpad offers general AI transcription and coaching but doesn't monitor for insurance-specific regulations like CMS/Medicare rules, TCPA compliance, or state insurance requirements. AgentTech was purpose-built for these needs.

Dialpad AI Contact Center costs $95-170/seat/month, plus CRM ($50-150/seat). AgentTech costs $50/seat all-inclusive. For a 50-seat team, switching saves $54,000-192,000+ annually with better insurance-specific features.

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