Progressive Dialer
Looking for a progressive dialer for your insurance call center? Before you choose, understand the compliance implications. AgentTech takes a compliance-first approach with agent-initiated calling that keeps you safe while maximizing productivity.
What is a Progressive Dialer?
A progressive dialer automatically dials one number at a time, waiting for an agent to become available before placing the next call. Unlike predictive dialers that dial multiple numbers simultaneously, progressive dialers maintain a 1:1 ratio—one call per agent—which eliminates abandoned calls.
However, the key distinction for insurance agencies is that progressive dialers still auto-initiate the call—the system dials without the agent clicking. For Medicare and insurance sales, this can create compliance concerns since CMS and TCPA regulations scrutinize automated dialing systems.
Compliance Consideration: For Medicare and regulated insurance sales, CMS guidelines restrict auto-dialing systems. AgentTech uses a preview/click-to-call approach where the agent always initiates the call—keeping you compliant while still dramatically improving efficiency.
Types of Dialers Compared
Understanding the difference matters for compliance
Preview/Power Dialer
Pre-loads the next number but waits for the agent to click. Agent sees prospect info before calling. Fully compliant for insurance.
AgentTech uses this approach
Progressive Dialer
Automatically dials the next number when agent becomes available. Less agent control—potential compliance issues for regulated industries.
Check regulations first
Predictive Dialer
Dials multiple numbers simultaneously, connecting answered calls to available agents. Creates abandoned calls—risky for insurance.
Not recommended for insurance
Why AgentTech Uses Agent-Initiated Calling
The efficiency of automation with the compliance of human control
Regulatory Compliance
Agent-initiated calls satisfy TCPA, CMS, and state insurance regulations. No abandoned calls, no robocall accusations.
Prospect Preview
Agents see contact info, notes, and history before clicking. Better prepared conversations lead to better outcomes.
Faster Call Rates
Agents spend time talking, not dialing. Pre-loaded numbers with one-click calling means more conversations per hour.
AI Compliance Scoring
Real-time monitoring flags compliance issues during calls. Protect your agency from costly violations.
Automatic Transcription
Every call transcribed in real-time. Review conversations, train agents, and maintain compliance records.
Built-in CRM
No separate software needed. Manage contacts, track interactions, and schedule follow-ups in one platform.
How AgentTech Dialer Works
All the efficiency of a progressive dialer, without the compliance risk
Upload Your List
Import contacts or sync from your lead source. DNC checking built-in.
Number Pre-Loads
Agent sees prospect info and the number is ready. No manual typing.
Agent Clicks to Call
One click initiates the call. Agent-initiated = compliant.
AI Monitors Live
Real-time transcription and compliance scoring during every call.
Progressive Dialer vs AgentTech Dialer
Same efficiency gains, better compliance posture
Frequently Asked Questions
Ready for Compliant, Efficient Dialing?
Get the productivity gains of a progressive dialer with the compliance safety of agent-initiated calling. All at $50/seat.
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