Preview Dialer

The compliance-first approach to outbound calling. AgentTech's preview dialer shows agents complete prospect information, pre-loads the number, and waits for a click to call. Full efficiency, full compliance.

Agent-initiated calls Full prospect preview TCPA compliant
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What is a Preview Dialer?

A preview dialer presents agents with contact information before dialing. The agent reviews the prospect's name, history, notes, and context—then clicks to initiate the call when ready. The number is pre-loaded but never auto-dialed.

This is the gold standard for insurance and Medicare sales. Unlike predictive dialers that auto-connect calls (creating abandoned call risks), preview dialers ensure every call is human-initiated—satisfying TCPA requirements and CMS guidelines.

Why Preview Matters for Insurance: CMS explicitly restricts "auto-dialer" systems for Medicare marketing. TCPA has strict rules about automated calls. Preview dialing keeps you compliant because the agent—not the system—initiates each call.

Preview vs Other Dialer Types

Why preview dialing is preferred for regulated industries

Best for Insurance

Preview Dialer

  • Agent reviews info before calling
  • Agent clicks to initiate call
  • Zero abandoned calls
  • Full TCPA/CMS compliance
  • Higher conversion rates
Caution Required

Power/Progressive Dialer

  • Auto-dials when agent available
  • Agent doesn't initiate
  • May create compliance issues
  • Check regulations first
  • Less prep time for agents
Not Recommended

Predictive Dialer

  • Dials multiple numbers at once
  • Creates abandoned calls
  • High TCPA violation risk
  • Not suitable for Medicare
  • Can damage reputation

How AgentTech Preview Dialer Works

Simple, efficient, compliant

1

Prospect Loads

Next prospect from queue loads on screen with full details, history, and notes.

2

Agent Reviews

Agent reviews information and prepares for the conversation. Skip option available.

3

Click to Call

When ready, agent clicks the call button. Number is pre-typed but agent-initiated.

4

AI Monitors

Real-time compliance monitoring, transcription, and coaching throughout the call.

Why Preview Dialing Works Better

Preview dialing isn't just about compliance—it actually produces better results. Prepared agents have better conversations.

  • Higher conversion – Prepared agents close more
  • Better CX – Agents know context before speaking
  • Zero abandoned calls – No TCPA violations
  • CMS compliant – No auto-dialer concerns
  • Skip option – Agents can pass on bad leads

Preview Screen Example

Name: Robert Johnson
Phone: (555) 123-4567
State: Florida
Lead Source: TV Response
Last Contact: Left voicemail 3 days ago

Ready for Compliant Preview Dialing?

Agent-initiated calling with full AI features. All at $50/seat.

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