What is ANI (Automatic Number Identification)?
Automatic Number Identification
Definition
Automatic Number Identification (ANI) is a telephony feature that automatically identifies the phone number of the calling party. Unlike standard caller ID, ANI is provided by the telephone network and cannot be blocked by the caller. It is used for call routing, CRM screen pops, DNC checking, and compliance verification.
Why ANI (Automatic Number Identification) Matters for Insurance
For insurance call centers, ANI enables CRM screen pops that show the caller's history before the agent picks up, automatic DNC list checking to prevent compliance violations, state-based routing (routing to agents licensed in the caller's state), and recording of the caller's number for compliance documentation.
Key Points
- Provided by the telephone network—cannot be blocked like caller ID
- Enables CRM screen pops with caller history
- Used for real-time DNC list checking before call connection
- Supports state-based routing using area code identification
- Required for compliance documentation and audit trails
How AgentTech Handles ANI (Automatic Number Identification)
AgentTech uses ANI for automatic CRM lookups, real-time DNC checking before calls connect, state identification for licensing-aware routing, and compliance audit trails. When a call comes in, the agent sees the caller's complete history, policy information, and any previous interactions.
Frequently Asked Questions
See ANI (Automatic Number Identification) in Action
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The information on this page is supported by the following official and authoritative sources.
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