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July 10, 2026 Technology

Erlang traffic formulas applied to insurance call patterns; how agency principals plan staffing without a math degree.

July 9, 2026 Best Practices

Physical and remote floor management — supervisor-to-agent ratios, queue management, midday huddles, and the metrics that drive each.

July 8, 2026 Compliance

E&O specifics for insurance agencies — how claims history affects rates, group rate strategy, and what limits actually protect the agency.

July 7, 2026 Compliance

Licensing across 10+ states drowns agencies that don't systematize. How agency principals build a NIPR workflow that scales.

July 6, 2026 Best Practices

A 90-day plan with weekly milestones cuts 12-month attrition by roughly 30%. The structure agency principals should run.

July 5, 2026 Best Practices

Most agencies under-recover overrides by 3–8% via bad reconciliation. The operational framework for managing carrier overrides at scale.

July 4, 2026 Best Practices

Grid design directly affects persistency, retention, and unit economics. The principles for designing a comp plan that does what the principal wants.

July 3, 2026 Compliance

Misclassification creates IRS plus state DOL exposure. The current 2026 ABC test status and how agency owners should structure their teams.

July 2, 2026 Best Practices

Cost-per-hire benchmarks across Indeed, Glassdoor, ZipRecruiter, referrals, and college recruiting — what scaled agencies actually use.

July 1, 2026 Features

Workplace and individual accident coverage benchmarks for working-age books — and why most agencies leave the attach on the table.

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