CCaaS: Contact Center as a Service

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What is CCaaS?

Contact Center as a Service (CCaaS) refers to a cloud-based contact center platform that companies can subscribe to on a monthly basis. Unlike traditional on-premise solutions that require expensive hardware and IT infrastructure, CCaaS solutions are hosted in the cloud and accessible from anywhere.

AgentTech Dialer is a CCaaS platform purpose-built for insurance agencies, FMOs, and call centers in regulated industries. Our platform combines AI-powered compliance monitoring, real-time call transcription, and intelligent routing—all at a fraction of the cost of traditional CCaaS providers.

CCaaS vs UCaaS

Understanding the difference between contact center and unified communications solutions

CCaaS

Contact Center as a Service

Designed for high-volume customer interactions. Best for customer service and sales teams.

  • IVR & Call Routing
  • Queue Management
  • Compliance Monitoring
  • Call Analytics
UCaaS

Unified Communications as a Service

Designed for internal business communications. Best for team collaboration.

  • Video Conferencing
  • Team Messaging
  • Collaboration Tools
  • File Sharing

AgentTech Dialer focuses on CCaaS capabilities specifically designed for insurance sales and compliance.

Benefits of AgentTech CCaaS

Enterprise-grade features at a fraction of the cost

Lower Upfront Investment

No hardware, no server rooms, no installation fees. Get started in hours, not weeks.

Reduced Operational Costs

Pay $50/seat vs $115-170 with traditional CCaaS. Save $82,000-130,000 annually for a 100-agent center.

Flexible Scalability

Add or remove agents instantly from your dashboard. Scale up for AEP, scale down after.

AI-Powered Compliance

Real-time compliance monitoring built specifically for Medicare and insurance regulations.

CCaaS Features to Consider

Everything you need for a modern insurance contact center

Built-in CRM

CRM included at no extra cost. No need for separate software.

Real-time Coaching

AI provides live guidance during calls for compliance and sales effectiveness.

Call Transcription

Every call transcribed automatically for compliance documentation.

Intelligent Routing

Database-driven routing optimizes every call without PBX hardware.

Analytics Dashboard

Track agent performance, call volume, and compliance metrics in real-time.

Security & Compliance

Built for regulated industries with compliance-first architecture.

AgentTech vs Traditional CCaaS

See how AgentTech Dialer compares to traditional CCaaS providers

Feature Traditional CCaaS AgentTech Dialer
Per-Seat Cost $115-170/mo $50/mo
Telephony Stack Third-Party APIs Proprietary
Insurance Compliance Add-on Cost Included
Built-in CRM Additional Cost Included
Setup Time Days/Weeks Hours
Hardware Required Often Yes No

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Frequently Asked Questions

CCaaS (Contact Center as a Service) is a cloud-based contact center solution delivered as a subscription service. Instead of owning and managing on-premise hardware, agencies access enterprise call center features through the cloud, paying per seat per month.

Traditional CCaaS platforms like Five9, Genesys, and NICE charge $100-250+ per seat per month. AgentTech provides full CCaaS capabilities purpose-built for insurance at $50/seat, including built-in CRM that competitors charge separately for.

For most insurance agencies, yes. CCaaS eliminates hardware costs, enables remote work, scales instantly for AEP/OEP, and receives automatic updates. The only scenario favoring on-premise is extremely large operations with unique security requirements.

Look for insurance-specific compliance monitoring (CMS, TCPA, state regulations), built-in or integrated CRM, state licensing-aware routing, call recording with transcription, and transparent per-seat pricing without hidden fees. AgentTech checks all of these boxes.

Ready to switch to a smarter CCaaS?

See how AgentTech Dialer can transform your insurance call center operations.

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