Getting a high volume of inbound calls? Learn how AgentTech Dialer empowers your inbound agents with AI-powered compliance monitoring and intelligent routing.
Try AgentTech Dialer NowAn inbound contact center is a team of agents that responds to customers who reach out to your business. From incoming calls to voicemails and inquiries, your inbound team is responsible for providing a great experience while staying compliant with regulations.
AgentTech Dialer equips inbound agents with more than just phones. Our platform provides real-time transcription, compliance monitoring, voicemail management, and intelligent routing—all in one dashboard.
Understanding the difference
Handles conversations initiated by customers. Focus on customer service, policy questions, enrollment assistance.
Your company initiates contact. Focus on sales outreach, lead generation, follow-ups.
AgentTech Dialer handles both, but excels at inbound compliance monitoring for Medicare and insurance inquiries.
How insurance agencies use inbound contact centers
Policy questions, enrollment assistance, claims inquiries. AI monitors for compliance violations in real-time.
Prospects calling from marketing campaigns. AI coaching helps agents close while staying compliant.
Manage callbacks and appointments with integrated CRM functionality.
Every call transcribed and stored for regulatory requirements.
Everything you need for effective inbound operations
Route callers to the right agent or department based on skills, availability, or caller history.
Monitor queue health, wait times, and abandonment rates in real-time.
Get notified immediately when compliance issues arise on active calls.
Transcribed voicemails let agents read messages quickly instead of listening to each one.
See call volume patterns, peak hours, and staffing needs at a glance.
Follow these tips to optimize your inbound operations.
Track handle time, first-call resolution, and compliance scores.
Use AI to support agents in real-time without constant supervisor oversight.
Continuously improve IVR menus based on caller behavior data.
See how AgentTech Dialer can improve your inbound operations and compliance.
Try AgentTech Dialer Now