CCaaS: Contact Center as a Service

Looking for a cloud-based contact center platform built for insurance agencies? See how AgentTech Dialer delivers enterprise AI without the enterprise price tag.

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What is CCaaS?

Contact Center as a Service (CCaaS) refers to a cloud-based contact center platform that companies can subscribe to on a monthly basis. Unlike traditional on-premise solutions that require expensive hardware and IT infrastructure, CCaaS solutions are hosted in the cloud and accessible from anywhere.

AgentTech Dialer is a CCaaS platform purpose-built for insurance agencies, FMOs, and call centers in regulated industries. Our platform combines AI-powered compliance monitoring, real-time call transcription, and intelligent routing—all at a fraction of the cost of traditional CCaaS providers.

CCaaS vs UCaaS

Understanding the difference between contact center and unified communications solutions

CCaaS

Contact Center as a Service

Designed for high-volume customer interactions. Best for customer service and sales teams.

IVR & Call Routing
Queue Management
Compliance Monitoring
Call Analytics

UCaaS

Unified Communications as a Service

Designed for internal business communications. Best for team collaboration.

Video Conferencing
Team Messaging
Collaboration Tools
File Sharing

AgentTech Dialer focuses on CCaaS capabilities specifically designed for insurance sales and compliance.

Benefits of AgentTech CCaaS

Enterprise-grade features at a fraction of the cost

Lower Upfront Investment

No hardware, no server rooms, no installation fees. Get started in hours, not weeks.

Reduced Operational Costs

Pay $50/seat vs $115-170 with traditional CCaaS. Save $82,000-130,000 annually for a 100-agent center.

Flexible Scalability

Add or remove agents instantly from your dashboard. Scale up for AEP, scale down after.

AI-Powered Compliance

Real-time compliance monitoring built specifically for Medicare and insurance regulations.

CCaaS Features to Consider

Everything you need for a modern insurance contact center

Built-in CRM

CRM included at no extra cost. No need for separate software.

Real-time Coaching

AI provides live guidance during calls for compliance and sales effectiveness.

Call Transcription

Every call transcribed automatically for compliance documentation.

Intelligent Routing

Database-driven routing optimizes every call without PBX hardware.

Analytics Dashboard

Track agent performance, call volume, and compliance metrics in real-time.

Security & Compliance

Built for regulated industries with compliance-first architecture.

AgentTech vs Traditional CCaaS

See how AgentTech Dialer compares to traditional CCaaS providers

Feature	Traditional CCaaS	AgentTech Dialer
Per-Seat Cost	$115-170/mo	$50/mo
Telephony Stack	Third-Party APIs	Proprietary
Insurance Compliance	Add-on Cost	Included
Built-in CRM	Additional Cost	Included
Setup Time	Days/Weeks	Hours
Hardware Required	Often Yes	No