Manual QA catches 3-5% of calls. AgentTech's AI monitors 100%. Get consistent quality scoring, compliance tracking, and coaching insights on every conversation—automatically.
Traditional QA means supervisors manually reviewing recordings—listening to calls, filling out scorecards, providing feedback. It's time-consuming and inconsistent. Most call centers only review 3-5% of calls, leaving 95%+ completely unmonitored.
In insurance, this creates massive compliance risk. The call you didn't review could be the one with a violation. The agent who needs coaching might never get flagged. Problems become visible only when complaints arrive—or regulators come calling.
The Math Problem: A 50-agent call center making 100 calls/agent/day generates 5,000 calls daily. At 10 minutes average length, that's 833 hours of audio. No QA team can review more than a fraction—unless you use AI.
Automated monitoring for every conversation
All calls recorded and transcribed in real-time. No sampling, no gaps.
AI evaluates compliance, call quality, and key behaviors automatically.
Every call receives a score. Flagged calls surfaced for human review.
Reports show trends, identify training needs, and track improvement.
Comprehensive quality criteria for insurance calls
Every call evaluated, not just a sample. No violations slip through.
AI applies the same criteria to every call. No scorer bias or variation.
Scores available immediately after calls. Coach agents while context is fresh.
See patterns across agents, teams, and time. Identify systemic issues early.
AI handles routine monitoring. Human QA focuses on coaching and complex cases.
| Call Coverage | 3-5% | 100% |
| Scoring Time | Days | Seconds |
| Consistency | Variable | Perfect |
| Cost Per Call | $2-5 | Included |
AI-powered QA on every call. All included at $50/seat.
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