Nobody likes "press 1 for sales, press 2 for support." AgentTech's intelligent routing eliminates complex IVR trees—callers get to the right agent faster without navigating endless menus.
Interactive Voice Response (IVR) is the technology that answers incoming calls and routes them to the appropriate destination. Traditional IVR uses touch-tone menus: "Press 1 for Medicare, press 2 for life insurance, press 3 for billing..."
The problem? Callers hate it. They press wrong buttons, get lost in menus, and hang up frustrated. Studies show 60% of callers try to bypass IVR immediately by pressing 0 for an operator.
AgentTech's Approach: We replaced complex IVR trees with intelligent database-driven routing. Instead of forcing callers through menus, our system routes based on caller data, agent skills, and business rules—getting callers to the right agent immediately.
A better experience for callers and agents
Smart decisions without the menu maze
Recognize returning callers and route to their assigned agent or last contact automatically.
Route based on area code to agents licensed in that state—no caller input needed.
Different routing for business hours, after-hours, weekends. Automatic adjustment by time zone.
Match callers to agents with the right certifications, language skills, or product expertise.
Distribute calls evenly across available agents to prevent bottlenecks and burnout.
Automatic overflow to backup teams when primary is busy. Never miss a call.
Intelligent routing without the phone tree maze. All included at $50/seat.
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