Get the right call to the right agent every time. AgentTech's database-driven ACD routes intelligently based on skills, licensing, language, and availability—without complex IVR programming.
Automatic Call Distribution (ACD) is the technology that routes incoming calls to the most appropriate available agent. Instead of a receptionist manually transferring calls, ACD automatically evaluates caller needs and agent availability to make instant routing decisions.
AgentTech's ACD is database-driven, not IVR-dependent. Traditional systems require complex IVR trees and programming. Our approach uses simple database rules—define agent skills, set routing priorities, and the system handles the rest automatically.
The AgentTech Difference: We eliminated traditional PBX infrastructure entirely. Our multi-tenant ACD uses intelligent database-driven routing instead of complex hardware configurations—simpler to set up, easier to change, less expensive to run.
Route calls based on what matters for insurance
Route to agents with specific product certifications, language skills, or expertise. Medicare calls go to Medicare-certified agents automatically.
Automatically route calls to agents licensed in the caller's state. Never send a California call to an agent without a CA license.
Route to agents who are available and ready. Consider time zones, schedules, and current call status for optimal distribution.
Route Spanish-speaking callers to Spanish-speaking agents. Support multiple languages without separate phone lines.
Route high-value leads to your best performers. Prioritize based on conversion rates, compliance scores, or custom metrics.
Distribute calls evenly across agents, or weight distribution based on capacity. Ensure fair allocation while meeting business needs.
Traditional ACD systems require expensive hardware and complex IVR programming. AgentTech's approach is simpler and more flexible.
Setup Time
Hardware Cost
Rule Changes
Intelligent ACD with no hardware investment. All included at $50/seat.
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