AgentTech Dialer vs Traditional CCaaS

Key Takeaways

• Save $82,000 - $130,000 annually for 100-agent centers
• Proprietary telephony stack with 40% higher margins
• Built specifically for insurance compliance requirements

Cloud Contact Center as a Service (CCaaS) solutions promised to revolutionize how call centers operate. But for insurance agencies, the reality has been different: high per-seat costs, generic features, and platforms designed for everyone but optimized for no one.

The CCaaS Cost Problem

Traditional CCaaS providers charge premium prices that quickly become unsustainable as your agency grows. With per-agent fees ranging from $115 to $170+ per month, a 100-agent center can easily spend over $200,000 annually on their contact center platform alone.

AgentTech's Vertical Integration Advantage

Unlike traditional CCaaS providers that rely on third-party telephony APIs, AgentTech Dialer is built on a proprietary telephony stack. This vertical integration delivers 40% higher margins—savings we pass directly to our customers through lower pricing.

Annual Savings Comparison

Feature Comparison

Why Insurance Agencies Choose AgentTech

Traditional CCaaS platforms are built for generic call center use cases. AgentTech Dialer is purpose-built for insurance agencies, with features specifically designed for Medicare, life, and health insurance sales and compliance.

• Compliance-First Design: AI monitors every call for regulatory requirements
• Insurance CRM Included: No extra cost for customer management
• Real-time Sales Coaching: AI provides live guidance during calls
• Intelligent Routing: Database-driven routing optimizes every call
• Vertical Integration: Lower costs through proprietary infrastructure